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Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

LucGov
Star

ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

ORBI RBK853 WIFI keeps disconnecting with ISP after firmware update V4.6.3.16

 

 

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 19
FURRYe38
Guru

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 2 of 19

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

Have exactly the same issue - keeps dropping the connection over and over again. My biggest regret, was that I paid a lot of money for updating from a perfect working RBK700 ORBI system to the ORBI850 wifi6 system. I will never recommend this. 

Message 3 of 19
FURRYe38
Guru

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


@EagleLanded wrote:

Have exactly the same issue - keeps dropping the connection over and over again. My biggest regret, was that I paid a lot of money for updating from a perfect working RBK700 ORBI system to the ORBI850 wifi6 system. I will never recommend this. 


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 4 of 19
LucGov
Star

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

Yes, I did a power up several times of my ORBI 853.  Also power down/up of the provider modem/bridge.

II even did a roll-back of the software to version V4.6.3.9, but that doens't make a change.

The system worked perfect before this FW upgrade.

Any news from the Netgear helpdesk about a fix ?

 

 

Message 5 of 19
FURRYe38
Guru

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

What happens if you leave the RBR and RBS turned OFF over night then back on first thing in the morning? 

Were seeing others post that leaving the Orbi units unplugged for several hours is helping to correct problems seen. 

https://community.netgear.com/t5/Orbi-WiFi-6/New-Online-Update-4-6-3-16-RBR850-RBS850/m-p/2144840/hi...

 

No time frame on when fw new is forth coming. NG doesn't post this. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 6 of 19
LucGov
Star

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

Hi, doesn't make a difference. Made a roll-back to V3, but in moments ORBI was re-loading the lastest FW V4. I guess every owner of a ORBI 850 should be in trouble now ? 

Message 7 of 19
FURRYe38
Guru

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

Have to roll back to v10 then do this to stop the updates from happening:

https://community.netgear.com/t5/Orbi-WiFi-6/RBK750-Series-Firmware-Update-v4-6-3-7/m-p/2131307#M186...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 8 of 19
bosbosbos
Aspirant

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

I have the same issue with orbi RBK850

The master disconnect from the internet usually one time every day.

It started a few days ago. the unit is on V4.6.3.16

Disconnection the network cable from the master to the ISP modem and reconnecting it helps, but the day after it is down again.

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 9 of 19
FURRYe38
Guru

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


@bosbosbos wrote:

I have the same issue with orbi RBK850

The master disconnect from the internet usually one time every day.

It started a few days ago. the unit is on V4.6.3.16

Disconnection the network cable from the master to the ISP modem and reconnecting it helps, but the day after it is down again.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 10 of 19
bosbosbos
Aspirant

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

This is the CBN CV8560E

 

regards

Bosbosbos

Message 11 of 19
FURRYe38
Guru

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

What mode is the modem working in? Bridge or Router? Seems that maybe this modem/ONT has a built in router possibly. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 12 of 19
Adam87
Initiate

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

Same problem here, my Orbi RBK853 keeps dropping wifi signal randomly everyday, I paid $1200 for this wifi mesh system and it's not working properly. I don't want to regret not going with google but this needs to be FIXED ASAP.
Message 13 of 19
FURRYe38
Guru

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

Try this?

https://community.netgear.com/t5/Orbi/Orbi-RBK852-4-6-3-16-broken-Solved/m-p/2174967/highlight/true#...


@Adam87 wrote:
Same problem here, my Orbi RBK853 keeps dropping wifi signal randomly everyday, I paid $1200 for this wifi mesh system and it's not working properly. I don't want to regret not going with google but this needs to be FIXED ASAP.

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 14 of 19
FURRYe38
Guru

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

Have you tried it yet? The OP seems to feel it works better than v4.6.3.16. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 15 of 19
Adam87
Initiate

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

I changed the router to AP mode and that helped with the frequent disconnect, but issues with AP mode has risen! For example nothing connects to the satellites, they alway show 0 devices connected...
Message 16 of 19
FURRYe38
Guru

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

@LucGov @Adam87 

Try this?

https://community.netgear.com/t5/Orbi/Orbi-RBK852-4-6-3-16-broken-Solved/m-p/2174967/highlight/true#...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 17 of 19
FURRYe38
Guru

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

I recommend you start a NEW post and give us some details and start posting in this new post thread. 

 

You can start at the beginning if you want to and we'll go from there. 


@Yashur21 wrote:

Try this?

https://community.netgear.com/t5/Orbi/Orbi-RBK852-4-6-3-16-broken-Solved/m-p/2174967/highlight/true#...


So many questions.  I getting lost

 

how do keep up?


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 18 of 19
FURRYe38
Guru

Re: ORBI RBK850 keeps disconnecting with ISP after firmware update V4.6.3.16

I recommend you start a NEW post and give us some details and start posting in this new post thread. 

 

You can start at the beginning if you want to and we'll go from there.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 19 of 19
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