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ORBI RBS850 Satellite restarts several times a day

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Tutor

ORBI RBS850 Satellite restarts several times a day

Hi,

 

I'm using a RBK853 kit, upgraded to V3.2.16.6_1.4.4 version for all parts.

RBR850 is configured in AP mode, both RBS850 satellites and RBR850 router are in DHCP mode.

 

One RBS850 satellite of the kit is restarting mutiple time a day according to its system uptime.

 

The router RBR850 and the second RBS850 are also restarting autonomously from time to time but not as often as the other one.

 

Up to now I was not able to catch the RBS850 restart in its debug log and I was wondering how I'm supposed to proceed to get one:

When I retrieve the capture, it starts at the restart and lacks the reset itself.

 

Could I see the restart in the RBR850 logs to investigate what is going on?

 

For the technical settings on RBR850:

Region : Europe

No 20/40 MHz coexistence

WMM activated on both 2.4GHz and 5GHz

RTS 2347 on both 2.4GHz and 5GHz

Automatic preamble for 2.4GHz and short one 5GHz

 

Guillaume

 

 

 

 

 

 

Message 1 of 16

Accepted Solutions
_tus_
Tutor

Re: ORBI RBS850 Satellite restarts several times a day

Hello

 

I forgot to post a follow-up.

 

After redoing the same test with the netgear support, RMA was granted and the faulty RBS was replaced a dozen of days ago.

 

So far, it works like a charm.

 

Many thanks to @FURRYe38

View solution in original post

Message 15 of 16

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FURRYe38
Guru

Re: ORBI RBS850 Satellite restarts several times a day

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Are you using a Dynamic or Static IP address configuration on the RBR in AP mode? 

 

Any Wifi Neighbors near by? If so, how many?

 

Has a power off for 1 minute then back on been performed since last update?

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.3.5(Router mode/LAG Disabled) & EX7700x2
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 2 of 16
_tus_
Tutor

Re: ORBI RBS850 Satellite restarts several times a day

Hi,

 

Router is my ISP one : Sagem Livebox 3 Pro for Orange France ISP.

 

RBR850 gets its fixed IP from DHCP (mandatory for Livebox DNS activation), same for the 2 satellites.

 

No more than a dozen of Wifi network nearby.

None with more than -70dBm SNR under wifi analyzer when Orbi's one are over -44dBM (I'm in a separate House).

 

Between 2 restarts, wireless / wired connection through the RBS850 is reliable which does not seems to indicate an interference issue.

 

The RBS850 which restarts often has been power-off for more than a days without change in its behavior.

 

The RBR850 and the second RBS850 were not powered-off more than the time they need to restart.

 

 

Message 3 of 16
FURRYe38
Guru

Re: ORBI RBS850 Satellite restarts several times a day

Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

 

I presume any wiif radios on the ISP modem are turned OFF fully? 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.3.5(Router mode/LAG Disabled) & EX7700x2
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 4 of 16
_tus_
Tutor

Re: ORBI RBS850 Satellite restarts several times a day

Manually set to Chanel 11 for 2.4GHz. ISP router has wifi disabled.

 

So far no restart observed on the satellites (it also spent the whole night unplugged).

 

Let see if this solves my concern.

 

In the meantime, any clue on how fixing the 2.4GHz channel could have a influence on the unexpected restart of the system?

 

Guillaume

Message 5 of 16
FURRYe38
Guru

Re: ORBI RBS850 Satellite restarts several times a day

Possible nieghboring wifi...

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.

Try swapping RBS locations to see if problem follows.

 

Keep an eye on it...

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.3.5(Router mode/LAG Disabled) & EX7700x2
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 6 of 16
_tus_
Tutor

Re: ORBI RBS850 Satellite restarts several times a day


@FURRYe38 wrote:

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.

Try swapping RBS locations to see if problem follows.

3 story house for about 1600 Sq Ft.

- RBS850 on ground floor (roughly 40 feets distance with RBR850 througt concrete)

- RBR850 on first floor, wired to Livebox router

- RBS850 on second floor (close to 20 feets distance with RBR850 througt wood floor) <= This is the one restarting autonomously

 

I was aware of the 30 feets recommendation but I was not convince it could be the cause of reboot of the system.

 

I will try to find a better location for the second satellite and keep an eye on it.

 

At least since I fixed the 11 channel instead of letting it automatic, I did not see any reboot.

Message 7 of 16
FURRYe38
Guru

Re: ORBI RBS850 Satellite restarts several times a day

Ya if 20 feet is distance between the RBR anr 2nd RBS, this is too close...

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.3.5(Router mode/LAG Disabled) & EX7700x2
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 8 of 16
_tus_
Tutor

Re: ORBI RBS850 Satellite restarts several times a day

Hi netgear community,

 

I'm undigging a long lasting thread...

 

I continued investigation on my side since the RBS852 was still resetting several times a day.

 

For the record, I got one RBS852 Satelitte (called Office) which reset spontanously several times a day and I got one RBS852 Satelitte (called Multimedia) which works like a charge.

Both satelittes came from the same RBK853 kit.

 

I finally got the oportunity to exchange both satellite places:

Bureau is now used to deliver content to the TV / Game console / Chromecast

Multimedia is now used to provide fast access to our home office (couple of computers wired and/or wireless; printer, couple of phones...)

 

As @FURRYe38  can guess, Bureau is still resetting when Multimedia works like a charm.

 

Since I carefully used the same location during the exchange, I can conclude that we are not in front of interference or any external environnement issue and I suspect now an HW problem with the satellite called office...

 

What are the next step to progress? Is there any debug available to track why the satellite is resetting?

 

 

Message 9 of 16
FURRYe38
Guru

Re: ORBI RBS850 Satellite restarts several times a day

Sounds like the one RBS call Office could be faulty. Swap RBS locations to see if the problem follows. If it does, I presume the one RBS needs to be replaced. Something to contact NG support about and see if there are any options.

@Blanca_O 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.3.5(Router mode/LAG Disabled) & EX7700x2
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 10 of 16
_tus_
Tutor

Re: ORBI RBS850 Satellite restarts several times a day

OK, I will swap the RBS location again to confirm it is linked to "office" RBS850 later today and I keep your posted.

 

Guillaume

Message 11 of 16
FURRYe38
Guru

Re: ORBI RBS850 Satellite restarts several times a day

Smiley Wink

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.3.5(Router mode/LAG Disabled) & EX7700x2
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 12 of 16
_tus_
Tutor

Re: ORBI RBS850 Satellite restarts several times a day

Ok, RBS switched back to there original position:

RBS Multimedia is working as like charm for a whole week

Firmware Version: V3.2.16.22_1.4.9

CPU Load: 16.67%

Memory Usage(Used/Total): 408 MB/867 MB

System Uptime: 7 days 19:26:22

Hop Count: 1

 

When RBS Office is continously resetting.

 

@Blanca_OAny hints on how to trig the support to discuss any other test before starting RMA actions?

 

Message 13 of 16
FURRYe38
Guru

Re: ORBI RBS850 Satellite restarts several times a day

You might send them a direct PM as well. 

Good Luck. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.3.5(Router mode/LAG Disabled) & EX7700x2
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 14 of 16
_tus_
Tutor

Re: ORBI RBS850 Satellite restarts several times a day

Hello

 

I forgot to post a follow-up.

 

After redoing the same test with the netgear support, RMA was granted and the faulty RBS was replaced a dozen of days ago.

 

So far, it works like a charm.

 

Many thanks to @FURRYe38

View solution in original post

Message 15 of 16
FURRYe38
Guru

Re: ORBI RBS850 Satellite restarts several times a day

Glad you got a replacement. 

Enjoy. Smiley Wink

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.3.5(Router mode/LAG Disabled) & EX7700x2
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 16 of 16
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