I purchased an Orbi RBR850 in March of this year. It was amazing.
In June it started acting very sketchy and some random wifi devices (alexa/cameras) stoped working. The guest wifi which is only used for a few items worked fine. I tried rebooting/powering down the Orbi and cable modem but it just wasnt cooperating. I eventually did a factory reset on the Orbi and gave it a new SSID and readded everything to the network and it was again amazing.
This month it started doing the exact same thing. The guest wifi yet again works fine. I did a factory reset and changed the SSID and it yet again starts working great. When I change the wifi to the old SSID it stops working.
Why would the guest wifi work and if I create a new SSID it works yet after a few months on an SSID devices would randomly stop working? I have around 80 devices on the wifi.
Having to readd 80 items to a new SSID every couple months is not an option I am good with. Please help.
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite📡
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see: Armor, Circle, Traffic Meter, IPv6 and
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Under Advanced Tab/Advanced Settings/Wireless Settings
Do you have devices connected to Guest Network all the time?
Has a factory reset and setup from scratch been performed since last FW update?
Satilite is on floor 1, Router is on Floor 2. I would estimate roughty 25-30 ft apart with a floor between. I would try moving the RBS a bit farther out.
It is on auto for channel. I can certainly try a channel suggested.
I have 2 neighbors but they do not have wifi. I have a neibor across the street that does have wifi and appears weak in my home.
Traffic, Circle, Armor, and Ip6 are disabled already.
I do not understand the coexistence/CTS part but I can certainly change that if it could help. Please try the sugggestions.
I do have devices connected to guest at all times. I am guessing it is usually 5-9 devices on guest and the remaining 60+ were on the main SSID. Are you 60+ devices spread out connected across the RBR and the RBS or are they all connected at the RBR?
The most recent factory reset was done a few days ago. I do not know if a firmware update has been completed since the factory reset before that.
