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Orbi 750 and 2.4gHz SSID

TexARC
Guide

Orbi 750 and 2.4gHz SSID

Is there any way to attach a 2.4gHz device (Ambient Weather Station) to Orbi? IOW, the device scans but cannot see an SSID for 2.4gHz.  I'm currently on hold with the 6th tech support person at NetGear, apparently no one can find anyone that knows about Orbi, but they promise to find someone to transfer me to that can help me.  

I have two Nghthawk x4S AC2200 Model EX7500 mesh extenders, which MIGHT broadcast 2.4gHz if I could only figure out how to attach one to Orbi.  Is THAT a possibility?

Thanks, Ron
Message 1 of 42

Accepted Solutions
vajim
Master

Re: Orbi 750 and 2.4gHz SSID

I use the tenda 2.4ghz extender.  It will connect to your Orbi through your Iphone.  Once setup, you will have a seperate 2.4 SSID.  Then you should see the tendra SSID on the ambient setup area.

 

Your ambient weather station look pretty cool.  I have several here, Davis, Rainwise, LaCrosse.  

 

The Davis and Rainwise have their wifi connector to the Orbi.  The LaCrosse needed the 2.4 which is where I use the tendra.

 

I have to ask, is the Orbi new to you and this is how you are having problems connecting?

 

 

View solution in original post

Message 11 of 42

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FURRYe38
Guru

Re: Orbi 750 and 2.4gHz SSID

What Firmware version is currently loaded?

 

Disable AX mode on the RBR. 

Might try setting CTS value to 2347 Under Advanced Tab/Advanced Settings/Wireless Settings

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 2 of 42
vajim
Master

Re: Orbi 750 and 2.4gHz SSID

Are you trying to setup your weather station with your iPhone?   If so, your problem may be that your iPhone is not on the 2.4 frequency. From my experience some of these weather stations require the iPhone to be on 2.4 to perform the setup. 

Message 3 of 42
TexARC
Guide

Re: Orbi 750 and 2.4gHz SSID

thanks, but the ambient weather station has its own scanner for 2.4gHz and setup, no phone app.
Thanks, Ron
Message 4 of 42
TexARC
Guide

Re: Orbi 750 and 2.4gHz SSID

when I installed the orbi it did a firmware upgrade as part of the installation process, so I would have to guess from a distance that it is the latest version. I can check when I get home from work in about 12 hours. thanks.
Thanks, Ron
Message 5 of 42
vajim
Master

Re: Orbi 750 and 2.4gHz SSID


@TexARC wrote:
thanks, but the ambient weather station has its own scanner for 2.4gHz and setup, no phone app.

Thanks....what model ambient weather station do you have?

 

Keep in mind that with the Orbi mesh there is no 5g and 2.4 SSIDs.  Perhaps the ambient weather station is looking the distinct 2.4.  

 

I seen and heard of many cases where a device will only work with a certain freq and the Orbi wants to decide.

Message 6 of 42
FURRYe38
Guru

Re: Orbi 750 and 2.4gHz SSID

Let us know if some of the suggestions work as well...

Check with the mfr of this device as well to see if they have any help and information. Ensure it's software or firmware is up to date. 


@TexARC wrote:
when I installed the orbi it did a firmware upgrade as part of the installation process, so I would have to guess from a distance that it is the latest version. I can check when I get home from work in about 12 hours. thanks.

 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 7 of 42
TexARC
Guide

Re: Orbi 750 and 2.4gHz SSID

all of the ambient weather stations rely on 2.4 GHz for connection to the router. if there is no way for orbee to provide an SSID for 2.4 GHz then that's a dead end. unless I can use one of the mesh extenders from Netgear which I mentioned in my original post? is there a way to connect one of these to orbi since they do differentiate a 5 and a 2.4 wavelength, that would be ideal. are Orbi and nighthawk mesh extender compatible?
Thanks, Ron
Message 8 of 42
TexARC
Guide

Re: Orbi 750 and 2.4gHz SSID

i sm planning to plug a netgear ac1200 wac104 into one of the rj45 sockets on an Orbi satellite using a 10 ft cat 6e cable, with different SSIDs for it, does any see why that would not work or conflict with Orbi perhaps? Open to any and all suggestions. still have to say, the Orbi install process was VERY nice. Other than the surprise lack of a 2.4gHz SSID, of course. Smiley Happy
Thanks, Ron
Message 9 of 42
TexARC
Guide

Re: Orbi 750 and 2.4gHz SSID

also, i have a 3 y.o. Ambient 1002, long to get the 2000....great stuff.
Thanks, Ron
Message 10 of 42
vajim
Master

Re: Orbi 750 and 2.4gHz SSID

I use the tenda 2.4ghz extender.  It will connect to your Orbi through your Iphone.  Once setup, you will have a seperate 2.4 SSID.  Then you should see the tendra SSID on the ambient setup area.

 

Your ambient weather station look pretty cool.  I have several here, Davis, Rainwise, LaCrosse.  

 

The Davis and Rainwise have their wifi connector to the Orbi.  The LaCrosse needed the 2.4 which is where I use the tendra.

 

I have to ask, is the Orbi new to you and this is how you are having problems connecting?

 

 

Message 11 of 42
TexARC
Guide

Re: Orbi 750 and 2.4gHz SSID

vajim, yes...i got the Orbi last night after trying and giving up on the netgear mesh extenders for my old netgear cable modem, then a spectrum modem plus synalgos router. i did just find a related thread up here with some good tips to try. eager to get home and try! thanks to all for help, will post results. the support from ed edleman of ambient weather is without equal, btw.
Thanks, Ron
Message 12 of 42
vajim
Master

Re: Orbi 750 and 2.4gHz SSID

Good luck Ron.  I may have to look at that Ambient 2000

Message 13 of 42
FURRYe38
Guru

Re: Orbi 750 and 2.4gHz SSID

If the weather station is only 2.4Ghz then it will and should only see the 2.4ghz SSID signal. 5ghz will not even be used or seen by the device as it's incapable of detecting 5Ghz.  

 

You can turn down the power output of the RBR from 100% to 25% and see if this helps as well. Also try disabling AX mode temporarily on the RBR to see if this helps. 


@TexARC wrote:
all of the ambient weather stations rely on 2.4 GHz for connection to the router. if there is no way for orbee to provide an SSID for 2.4 GHz then that's a dead end. unless I can use one of the mesh extenders from Netgear which I mentioned in my original post? is there a way to connect one of these to orbi since they do differentiate a 5 and a 2.4 wavelength, that would be ideal. are Orbi and nighthawk mesh extender compatible?

 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 14 of 42
vajim
Master

Re: Orbi 750 and 2.4gHz SSID

Hi Ron

 

here is a link to the extender I have

https://www.amazon.com/Tenda-A301-Wireless-Extender-External/dp/B00LV2UKK6

 

 

sounds like you have a plan for success 

 

Message 15 of 42
TexARC
Guide

Re: Orbi 750 and 2.4gHz SSID

"

What Firmware version is currently loaded?

Disable AX mode on the RBR. 

Might try setting CTS value to 2347 Under Advanced Tab/Advanced Settings/Wireless Settings"

 

Hi.  The firmware is the latest according to netgear - 

Firmware Version
V3.2.16.6_1.4.4

I've gone through and disabled 5mHz options throughout, as well as AX mode and setting CTS value to 2347 , the scanner on the weather station cannot see any wi-fi network.   My efforts continue. Smiley Happy

Thanks, Ron
Message 16 of 42
FURRYe38
Guru

Re: Orbi 750 and 2.4gHz SSID

Can try updating FW to see:

https://community.netgear.com/t5/Orbi-AX/New-Firmware-Out-Today/m-p/2005684/highlight/true#M9268

 

Sounds like the device is not compatible or have the ability to see Smart Connect enabled wifi signals. I would recommend contacting the mfr of trhis device and ask them about this. Possible there wifi drivers are not up to date enough to see whats being broadcast by Orbi. 


@TexARC wrote:

"

What Firmware version is currently loaded?

Disable AX mode on the RBR. 

Might try setting CTS value to 2347 Under Advanced Tab/Advanced Settings/Wireless Settings"

 

Hi.  The firmware is the latest according to netgear - 

Firmware Version
V3.2.16.6_1.4.4

I've gone through and disabled 5mHz options throughout, as well as AX mode and setting CTS value to 2347 , the scanner on the weather station cannot see any wi-fi network.   My efforts continue. Smiley Happy


 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 17 of 42
TexARC
Guide

Re: Orbi 750 and 2.4gHz SSID

"You can turn down the power output of the RBR from 100% to 25% and see if this helps as well. Also try disabling AX mode temporarily on the RBR to see if this helps. "

 

I haven't found an option that provides control of the power output of the RBR, per se.   I've made a bunch of changes to the default values, kinda thinking I am going to have to reset to factory to get everything back to the optimal settings.  Smiley Happy  

I think I am going to have to wait to for the "regular" old-fashioned router to arrive and connect it. Just have to wonder 

will it conflict with the Orbi

how far away do I need to put it from the source point (the satellite)

can it work off of the RJ45 socket on a satellite or does it need to be off the base unit

I think since I bought a Netgear router arriving tomorrow I hope, it should support the two MESH extenders, so I will end up being able to support a SENSE, Three SENSIBOs, 5 Nest cams, Two foscams, and the weather station.  I also rely on the 2.4gz to reach 45 meters out to my patio by the lake, I haven't tested the reach of "Orbi" for that function yet...to be continued...now if I can just put all the settings back to nominal...

Thanks, Ron
Message 18 of 42
FURRYe38
Guru

Re: Orbi 750 and 2.4gHz SSID

Under Advanced Tab/Advanced Settings/Wireless Settings

 

You want to use channels far apart from the Orbi on 2.4Ghz, Say Orbi set for channel 11 and your other 2.4ghz wifi router set to channel 1. 

 

Place the other wifi router far appart from the RBR or RBS. 30 feet would be a good starting point. You might also set it's power levels as well to a low setting, if you can place it near this device. Then you should be ok. 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 19 of 42
vajim
Master

Re: Orbi 750 and 2.4gHz SSID

You may want to try the old router if still available.  WIFI adapters and receivers do go bad.  If the weather station picks up with the old router I would try the tenda extender.  This suggestion is based on real user experience.   

 

I've done both methods (turning down the 5g or the tenda Ext).  Using the 2.4 tenda is so much easier 

 

You may find all other suggestions are not related to your issue.   Your choice.  Smiley Happy

 

Good luck 

Message 20 of 42
Mstrbig
Master

Re: Orbi 750 and 2.4gHz SSID

I just did some research and it appears older firmware has issues connecting to certain routers. 

Check out this page and make sure you have the latest firmware installed. 

WiFi Firmware Update and Changes, WS-2902A, WS-2902B, WS-2902C, WS-2000 and WS-5000 | Ambient Weathe...

 

With regard to connecting to 2.4Ghz, there should be no problem connecting to the Orbi router.

Try unchecking Enable 20/40 MHz Coexistence under orbilogin.com - Advanced - Advanced - Wireless Settingts.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
Message 21 of 42
vajim
Master

Re: Orbi 750 and 2.4gHz SSID

Thanks for the research.

 

I feel this issue all evolves around how the ambient weather station works (or does not work) with a mesh system.

 

I have dealt with this type of issue for years.  Devices such as various weather station, Bloomsky, Lacrosse, etc. all operate on 2.4 only.

Since the Orbi mesh does not display the 2 different freq, you can't see or select the 2.4 or using its own dashboard like the Ambient, the Orbi may not even show up, for as many understand, the mesh system router chooses which freq gets assigned.

 

IMHO the best possble solution for this now and for future setups and/or addtions is to use something like the Tenda ext.

 

 

 

 

Message 22 of 42
Mstrbig
Master

Re: Orbi 750 and 2.4gHz SSID

@vajim There may be some validity in your statement. But I've run tests with the Orbi systems, that show otherwise. Users have complained about not being able to get their weather station, WIFI thermostat, camera, nest, smart devices, old cellphones, etc. connected because their devices were 2.4Ghz only. Since we install mesh systems in homes, offices and warehouses, we deal with all sorts of different and antiquated wireless devices. Never once have we not been able to connect a device.

However, some older or stubborn WIFI devices will not see a network with security set for WPA2-PSK [AES] only. In this case we set the Orbi to WPA-PSK [TKIP] + WPA2-PSK [AES]. This may very well be the issue with the OP's weather station.

 

@TexARC I found a couple more things to try as well:

  1. If you own a Mesh Network (examples,  Orbi, eero or Google), temporarily turn off all of the secondary nodes, leaving only the primary node (the node connected to the Internet) powered up.If you use a Virtual Private Network (VPN), temporarily turn this off.
  2. If you own a Mesh Network (examples,  Orbi, eero or Google), temporarily turn off all of the secondary nodes, leaving only the primary node (the node connected to the Internet) powered up.If you use a Virtual Private Network (VPN), temporarily turn this off.
  3. Launch the AmbientTool app on your mobile device or tablet, and make sure your phone is connected to your router. If you own a dual band router, make sure the phone is temporarily connected to the 2.4 GHz band on your router.
Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
Message 23 of 42
vajim
Master

Re: Orbi 750 and 2.4gHz SSID

Thanks

 

I can only speak from what I've had to deal with over the years with my Orbi. My experiences are real life, trust me.

 

The folks at Lacrosse were the ones that sent me the Tenda extender.  Works fine and if left in place it's always there if you need to deal with something like that in the future.

 

The Bloomsky was a different story.  This was several years ago not much was know about the problem.  Since it required the setup be performed on the Iphone, I had to turn down the 5g and at the router and unplug both sats.  Today the Tenda ext should make short order of the problem.  

 

In both cases, the network connection was not possible straight out of the box.  The device wants 2.4, the Orbi says you get what I give you period.

 

 

 

 

Message 24 of 42
TexARC
Guide

Re: Orbi 750 and 2.4gHz SSID

at this point I have decided to await the delivery of the rudimentary Netgear router that has distinct 2.4 and 5 bands and the ability to SHUT THE DARN 5 DOWN, so that I can attach the TWO MESH EXTENDERS from Netgear that I have, and regain connectivity for a number of currently MUTE devices throught my three stories of domicile.  My Sense, monitoring all of my electrical consumption in the house.  My Ambient Weather station, of course- by now I've lost my treasured "gold badge" from Weather Underground due to my station's current instability LOL. Many cameras.  Three Sensibo controllers for Split AC units.  <sigh>   The adventure continues... And thank you to all for suggestions.  I will return to update if I find an ORBI-based solution.

Thanks, Ron
Message 25 of 42
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