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Orbi AX4200 RBK753 - Wifi always connect to main router and not Satellite

tg88
Aspirant

Orbi AX4200 RBK753 - Wifi always connect to main router and not Satellite

Hi

I just bought the  Netgear Orbi AX4200 with 1 router and 2 satellites.

Using the Orbi app, the Network Map says 2x Satellites connected and online. However, I noticed all my wifi devices

seem to connect to the main router instead of the Satellite that is nearest? 

 

Do I need to press the sync button eventhough the orbi app says 2x Satellite located?

I tried this sync option as well but no luck

 

Is there something i missed from the setup?

 

Hardware Version: RBR750

Firmware Version: v3.2.18.1_1.4.14

 

Thanks in advance

 

Message 1 of 8

Accepted Solutions
tg88
Aspirant

Re: Orbi AX4200 RBK753 - Wifi always connect to main router and not Satellite

Problem solved. 

I just hope this is not a used product sold to me from the shop.

 

From the browser ORBI settings (attached devices), I noticed something odd.

 

My default router IP address is 192.168.1.1

 

The addresses I am seeing from the UI as followed.

Satellite 1 IP address - 192.168.1.5

Satellite 2 IP address - 192.168.0.43 <----- different subnet!

 

How did this device end up with different subnet? is this a glitch?

To solve this problem, i have to factory reset with a pin and now I am getting the

correct subnet IP 192.168.1.7 from DHCP

 

 

 

 

 

 

View solution in original post

Message 3 of 8

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FURRYe38
Guru

Re: Orbi AX4200 RBK753 - Wifi always connect to main router and not Satellite

No, it's up to wifi devices to pick and choose where they connect too. Orbi only provides the platform.

 

Some minor adjustments that you can try:

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.

 

Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

This may help wifi devices connect to RBS vs RBR. 

Message 2 of 8
tg88
Aspirant

Re: Orbi AX4200 RBK753 - Wifi always connect to main router and not Satellite

Problem solved. 

I just hope this is not a used product sold to me from the shop.

 

From the browser ORBI settings (attached devices), I noticed something odd.

 

My default router IP address is 192.168.1.1

 

The addresses I am seeing from the UI as followed.

Satellite 1 IP address - 192.168.1.5

Satellite 2 IP address - 192.168.0.43 <----- different subnet!

 

How did this device end up with different subnet? is this a glitch?

To solve this problem, i have to factory reset with a pin and now I am getting the

correct subnet IP 192.168.1.7 from DHCP

 

 

 

 

 

 

Message 3 of 8
FURRYe38
Guru

Re: Orbi AX4200 RBK753 - Wifi always connect to main router and not Satellite

Ya thats odd. I'd press the reset button in back of that 1 RBS and re-add it to the RBR. I would do this while in the same room as the RBR with the 1 RBS. Press the sync button on the RBS then RBR. Check the status on the RBRs web page and the IP address, should get a .1 something address...

Message 4 of 8
tg88
Aspirant

Re: Orbi AX4200 RBK753 - Wifi always connect to main router and not Satellite

Thanks FURRYe38. 

Factory reset with a pin I mean.

Reboot device wont work in my case.

Message 5 of 8
FURRYe38
Guru

Re: Orbi AX4200 RBK753 - Wifi always connect to main router and not Satellite

Ok. should be ok then. 

You might want to ask Christian_R for the new 7 series beta. Might be worth installing fresh. 

Message 6 of 8
titaniumrx8
Apprentice

Re: Orbi AX4200 RBK753 - Wifi always connect to main router and not Satellite

The satellites have MAC addresses. When I initially set up the satellites they grabbed 192.168.1.2 and. 3
Then I added the. 2 and .3 addresses to the MAC reservation table so they'd never get bumped elsewhere.
Message 7 of 8
FURRYe38
Guru

Re: Orbi AX4200 RBK753 - Wifi always connect to main router and not Satellite

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves tine if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.

Message 8 of 8
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