- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Orbi AX6000 (RBK852) SSID dissappears
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Orbi AX6000 (RBK852) SSID dissappears
I have an RBK852 (firmware V3.2.15.32_1.3.25) with 1 satellite. Recently I've been having issues where the SSID completely vanishes and all devices no longer have internet connection. When this happens I have to power cycle the router and then everything comes back.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Any Wifi Neighbors near by? If so, how many?
How was the FW updated?
How many devices do you have connected?
What devices do you have connected?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
Arris NVG589, AT&T Fiber
Has a factory reset and setup from scratch been performed since last FW update?
Yes
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Roughly 30ft
Any Wifi Neighbors near by? If so, how many?
2
How was the FW updated?
Manually using a computer to install the hot fix FW as instructed by Netgear tech support
How many devices do you have connected?
41
What devices do you have connected?
Computers, Phones, Tablea, Smart devices
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
@gobblegobble wrote:I have an RBK852 (firmware V3.2.15.32_1.3.25) with 1 satellite. Recently I've been having issues where the SSID completely vanishes and all devices no longer have internet connection. When this happens I have to power cycle the router and then everything comes back.
Is the internet outage just wireless or does it also affect wired devices? Knowing this may help isolate which workarounds to try.
Do you know if you have Double NAT (i.e., your Arris also a router)? If the https://canyouseeme.org/ IP address is different from what orbilogin.com Advanced displays as your Internet Port IP address then you do have Double NAT and might try using the Orbi in Access Point mode instead of Router mode.
Besides the other suggestions, I also recommend setting CTS/RTS Threshold to 2347 to improve Orbi AX wireless compatibility with older devices. However, I think this only affects the SSID being visible at all to a particular device and would not explain the SSID appearing and then later disappearing.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
What mode is your modem working in? Modem only or router?
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try this, turn OFF the RBS and just leave everything connected to the RBR. See if the problem continues.
Try the suggestions with AX and CTS values as well.
@gobblegobble wrote:
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Arris NVG589, AT&T Fiber
Has a factory reset and setup from scratch been performed since last FW update?
Yes
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Roughly 30ft
Any Wifi Neighbors near by? If so, how many?
2
How was the FW updated?
Manually using a computer to install the hot fix FW as instructed by Netgear tech support
How many devices do you have connected?
41
What devices do you have connected?
Computers, Phones, Tablea, Smart devices
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
2, 3. All WiFi on the modem has been disabled.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
You may want to configure AP mode on the RBR and see if this changes anything as last resort.
Let us know if disabling AX mode and changing the CTS values helps for now,.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
Just as a troubleshooting step is all. You can re-enable it after testing.
If nothing seems to change the behavior of the system and the SSID keeps disappearing, I would make contact with NG support and ask about an RMA, you may just have a faulty unit is all.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
I’ve spoken with NG about this issue and so far nothing was done.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi AX6000 (RBK852) SSID dissappears
I would make contact with NG support about this. Check on RMA options.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more