× We are working to resolve an issue that is preventing some customers from accessing the Orbi app or web interface for the Orbi RBK85x and RBK75x. We are investigating this as the highest priority and will provide updates at Status.NETGEAR.com
Reply

Orbi CBR750 significant slow down

LJ3000
Guide

Orbi CBR750 significant slow down

CBR750 — Orbi WiFi 6 DOCSIS 3.1 Mesh WiFi Cable Modem Router

Firmware version V4.6.3.6
App version 2.11.0.11

In last two days, my Download speed dropped from between 1200-1400 to 500-600. Had this model since March 2021 and first time a download speed drop has persisted more than a few hours. Tried calling support and they provided basic advice and had me change a couple settings and said everything else looked okay and to give it 24 hours. The drop seems to have started happening right after I installed the last firmware update. I called ISP (xfinity) and they said everything is fine on their end and they are sending 1g speeds. I paid $1k for the modem router combo plus two satellites and netgear tech on the phone says I need to pay a subscription if I need advanced help. I am so disappointed. Has anyone else experienced a slow down after latest firmware update?
Message 1 of 4
FURRYe38
Guru

Re: Orbi CBR750 significant slow down

Please post about this over in the Orbi with Cable Modem forum:

https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/bd-p/en-home-orbi-cable

 

Thank you.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 4
LJ3000
Guide

Re: Orbi CBR750 significant slow down

Thank you, posted to the other forum. Internet speed is still slow today. I hope this is resolved soon.
Message 3 of 4
FURRYe38
Guru

Re: Orbi CBR750 significant slow down

Smiley Wink

https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/Significant-Drop-in-download-speed-c...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 359 views
  • 3 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E