× We are working to resolve an issue that is preventing some customers from accessing the Orbi app or web interface for the Orbi RBK85x and RBK75x. We are investigating this as the highest priority and will provide updates at Status.NETGEAR.com
Reply

Re: Orbi RBK852

Gurvy
Aspirant

Orbi RBK852

Hi all,
Have an RBK852 and an extra satellite purchased separately. Had issue with repeated drops after 4 months. Troubleshooting led to router malfunction and NG replaced with new router. Installed and was working nearly as normal. I then upgraded to 1G speed from my ISP (Optimum) who installed an Arris combo modem/router. Worked fine for a day and then stopped. Tried to reboot. Tried to reset to factory setting and still no go. Installed Eero 6 for now to get something in home for kids school - works great but not as good as orbi. Now I need to get my orbi back up and running still. Eero speed tests are appropriate fir 1G coming in so that’s not the issue.

Redid the install after hard reset on router and satellites and won’t even connect to the WiFi when attempted thru app. Cannot connect to router to install using the website either. My guess is it’s the Arris modem/router combo. I’m not too tech savvy, but know enough that I probably need to turn off the router function on the Arris. Can’t figure out how and ISP refuses to do it and making different excuses on the why they cannot do it.

Any thoughts on how to get this working again? Thanks in advance.
Message 1 of 4
FURRYe38
Guru

Re: Orbi RBK852

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 4
Gurvy
Aspirant

Re: Orbi RBK852

I would try either of those options, but I am unable to get into the Arris to make any of there changes. Optimum has made so many excuses about this that I am considering reverting to my older incoming internet (200) instead of the 1gig just to go back to the modem alone. I’ve tried to use the IP address to log in, but it brings me back to the optimum page to login. There is no configuration change I can make based on what I see.
Message 3 of 4
FURRYe38
Guru

Re: Orbi RBK852

Does Optimum let users buy there own modems and use them on there network?

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 293 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E