Orbi RBR750 custom LAN IP. Orbi App cannot connect to system

[smoothRyl321]

I have an Orbi RBR/RBS750 meshed system. I have a custom LAN subnet of 15.15.15.0/24. Router IP is 15.15.15.1. Ever since I change to a custom subnet, I can no longer log into the Orbi App. Has anyone ever experienced this? 

You would think that a different IP other than 192.168.1.1 should work.

As you see in the screenshots, the system is showing online with the green bubble and check mark. 

[CrimpOn]

Hewlett Packard owns the IP address block that you have chosen to use:

NetRange:       15.0.0.0 - 15.103.255.255
CIDR:           15.64.0.0/11, 15.96.0.0/13, 15.0.0.0/10
NetName:        HP-INTERNET
NetHandle:      NET-15-0-0-0-1
Parent:         NET15 (NET-15-0-0-0-0)
NetType:        Direct Assignment
OriginAS:       
Organization:   Hewlett-Packard Company (HP)
RegDate:        1994-07-01
Updated:        2017-06-07
Ref:            https://rdap.arin.net/registry/ip/15.0.0.0

It might be the case that the app is confused to see an Orbi router at a public IP address rather than one of the many private IP addresses.

(A technical explanation is far beyond my capabilities.)

Perhaps if you change the Orbi LAN to a private IP subnet, the app will find the Orbi:

https://en.wikipedia.org/wiki/Private_network 

There are (literally) about 55,000 /24 subnets to choose from.

[smoothRyl321]

The 15.15.15.0/24 subnet would only be used on the LAN and should not be advertised out since my ISP is NATing the traffic.

I understand that 15.15.15.0 network is a PUBLIC range, me changing my LAN address to any other address should not cause that issue. 

If I am on the Orbi network, the app should be able to discover that I am using an SSID that the app knows about and configured within the app.

[CrimpOn]

There are many things about the Orbi 'app' that mystify me.  For example, I recently disabled WiFi on my smart phone (to use LTE data) and when I attempted to use Anywhere Access, the Orbi app said something along the lines of... "You are using Cellular Data" and refused to do it. I opened a Hot Spot with my phone, connected a tablet to the Hot Spot, and Anywhere Access was happy.

How can it possibly make any damn difference how my device is connected to the internet? (cellular data or WiFi)  Chrome doesn't give a flip. Neither does email, YouTube, or anything else.  Only the Orbi app.

Would it be a huge effort to temporarily change the Orbi LAN to a private IP space and see what happens?

[CrimpOn]

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@smoothRyl321 wrote:

The 15.15.15.0/24 subnet would only be used on the LAN and should not be advertised out since my ISP is NATing the traffic.

I understand that 15.15.15.0 network is a PUBLIC range, me changing my LAN address to any other address should not cause that issue. 

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You are entirely correct that the Orbi will never advertise the 15.15.15/24 subnet on the internet. It is hidden behind the NAT.

The worst consequence I can think of is that 255 public IP addresses cannot be reached by any device on the LAN because they are known to be "on the LAN, not somewhere else."

There are days when I think the Orbi app was assigned to an intern as a summer project. "Here kid. The Nighthawk programmers are tired of having to support the Orbi on their Netgear Genie app.  Write an app (or modify theirs) to support the Orbi. Make it look cool."

[FURRYe38]

Netgear has set up a community forum specifically for the Orbi AX product. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Please avoid using any IP addresses outside of the following range for home class routers, 10, 172 and 192. 

Thank you.

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@smoothRyl321 wrote:

I have an Orbi RBR/RBS750 meshed system. I have a custom LAN subnet of 15.15.15.0/24. Router IP is 15.15.15.1. Ever since I change to a custom subnet, I can no longer log into the Orbi App. Has anyone ever experienced this? 

You would think that a different IP other than 192.168.1.1 should work.

As you see in the screenshots, the system is showing online with the green bubble and check mark. 

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[FURRYe38]

Any progress on this? 

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@smoothRyl321 wrote:

I have an Orbi RBR/RBS750 meshed system. I have a custom LAN subnet of 15.15.15.0/24. Router IP is 15.15.15.1. Ever since I change to a custom subnet, I can no longer log into the Orbi App. Has anyone ever experienced this? 

You would think that a different IP other than 192.168.1.1 should work.

As you see in the screenshots, the system is showing online with the green bubble and check mark. 

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