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Solved
Orbi RBR850 crashes with large downloads
My kids and thier gaming require large downloads from battle.net and Epic games. These downloads are often greater than 100GB. When they start to download the router RBR850 loses its connection t...
My Orbi 750 is running Firmware Version V4.6.8.2_2.1.9. Support suggested turning off Armor and that stopped the crashing. Awaiting a real resolution since paying for Armor but having to have it disabled for a game to download from Steam shouldn't be the solution.
I also found my way here via the Creative Cloud route.
I have an RBR850 with three satellites that operated without incident for months until I subscribed to the Adobe suite of apps. Now whenever I allow the Creative Cloud app to perform substantial updates, the Orbi RBR850 crashes within a minute. I can get the updates to complete by repeatedly power-cycling the RBR850. Once the updates are done, the Orbi resumes trouble-free operation.
This has happened a dozen times in the past couple of months and is easy to reproduce - uninstall a big CC app, initiate the reinstallation, and await the crash. I can watch it in real time by monitoring a ping to 8.8.8.8. From steady 9 ms round trips it moves suddenly to 15000+ ms - at that point the Orbi is done and will not allow login or pass meaningful Internet traffic without a power cycle.
Little apps like the CC Desktop and Camera Raw won't trigger the crash, but Photoshop, Illustrator, Premier Pro, and the like all require a mid-update Orbi reboot to complete.
My connection is 1Gbps symmetric (Ziply Fiber).
This is not a problem within Windows or the Creative Cloud app - nothing happening there should cause the router to crash.
I suspect that it's a regression dating to firmware released this summer. I doubt I would have missed this issue when I installed the Orbi system a year ago. Creative Cloud is just the source of the most sustained full speed downloading I have done in the past few months.
Like dwax, I'm going to get a separate router and use the RBR850 system in AP-only mode - it's a lot of gear to write off completely, and dwax's experience confirms that the bug is in the routing code.
Gotta say, I'm disappointed in my Orbi experience and will recommend against Netgear products to friends and family going forward.
Soemthing to definately contact NG support and let them know what your experiencing. This needs to be fixed by NG for those seeing this problem.
merouleau wrote:
I also found my way here via the Creative Cloud route.
I have an RBR850 with three satellites that operated without incident for months until I subscribed to the Adobe suite of apps. Now whenever I allow the Creative Cloud app to perform substantial updates, the Orbi RBR850 crashes within a minute. I can get the updates to complete by repeatedly power-cycling the RBR850. Once the updates are done, the Orbi resumes trouble-free operation.
This has happened a dozen times in the past couple of months and is easy to reproduce - uninstall a big CC app, initiate the reinstallation, and await the crash. I can watch it in real time by monitoring a ping to 8.8.8.8. From steady 9 ms round trips it moves suddenly to 15000+ ms - at that point the Orbi is done and will not allow login or pass meaningful Internet traffic without a power cycle.
Little apps like the CC Desktop and Camera Raw won't trigger the crash, but Photoshop, Illustrator, Premier Pro, and the like all require a mid-update Orbi reboot to complete.
My connection is 1Gbps symmetric (Ziply Fiber).
This is not a problem within Windows or the Creative Cloud app - nothing happening there should cause the router to crash.
I suspect that it's a regression dating to firmware released this summer. I doubt I would have missed this issue when I installed the Orbi system a year ago. Creative Cloud is just the source of the most sustained full speed downloading I have done in the past few months.
Like dwax, I'm going to get a separate router and use the RBR850 system in AP-only mode - it's a lot of gear to write off completely, and dwax's experience confirms that the bug is in the routing code.
Gotta say, I'm disappointed in my Orbi experience and will recommend against Netgear products to friends and family going forward.