Orbi RBR850 into insight

[OldBullOne]

Does anybody know if I can add this router into insight?
Insight shows it, tells me to use a code (which it shows me) and go to the routers webpage...but I can't figure out what to do there...

[FURRYe38]

Have you tried using the Enter Serieal Number option at the bottom of the Insight app? You would look at the serial number at the bottom of the RBR...

[OldBullOne]

Tnx, tried that, as well as scanning the code...but insight won't let the Orbi in...I guess the attached photo shows the state of things.
Which is strange...why?

[FURRYe38]

Seems like Orbi AX is not supported by the app. 

[OldBullOne]

Yup...although I don't know why not. This misleading part is the message to share that key somehow magically...

We'll wait and see,

Tnx,

H.

[FURRYe38]

Might make contact with NG support and see.

@Blanca_O