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Orbi and Panasonic Homehawk camera not connecting

Chief2019
Tutor

Orbi and Panasonic Homehawk camera not connecting

I recently installed a new orbi AX 4200 router.  When trying to connect my Panasonic Homehawk shelf cameras I can not connect and am told by the homehawk app that I need to diable the isolation setting.  Firmware version V3.2.16.22_1.4.9   Can someone tell me how to do that?  Thank you

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 10

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Chief2019
Tutor

Re: Orbi and Panasonic Homehawk camera not connecting

I finally got them to work after doing a 30 second unplug and plugback in and reset on the camera.  multiple tries later it worked.  Thank you for the help.

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Message 9 of 10

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FURRYe38
Guru

Re: Orbi and Panasonic Homehawk camera not connecting

Orbi doesn't support nor have isolation setting. 

 

Are these 2.4Ghz cameras that use a installation mobile app to install them?

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 10
Chief2019
Tutor

Re: Orbi and Panasonic Homehawk camera not connecting

They are dual band I think.  We use the Homehawk app to connect them. https://apps.apple.com/us/app/homehawk/id1324939168           https://shop.panasonic.com/home-and-office/connected-home/KX-HNC800B.html

Message 3 of 10
FURRYe38
Guru

Re: Orbi and Panasonic Homehawk camera not connecting

I would refer to the mfr support site and help on how to get them installed. Only item that seems to cause problems is that some IoT devices don't like single SSID wifi broadcasts from some wifi system. Like Orbi, it only broadcasts 1 SSID name for both 2.4 and 5Ghz. Some IoT mfr software only supports 2.4Ghz which in unfortunate as both 2.4 and 5Ghz are technially on the same network. 

 

You might inquire of the Mfr about if there setup software needs the mobile device to be on 2.4Ghz only or can it be on either.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 4 of 10
Chief2019
Tutor

Re: Orbi and Panasonic Homehawk camera not connecting

By mobile devie do you mean my ipad with the setup app or the camera I am trying to setup?

Message 5 of 10
FURRYe38
Guru

Re: Orbi and Panasonic Homehawk camera not connecting

Mobile device..the pad

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 6 of 10
Chief2019
Tutor

Re: Orbi and Panasonic Homehawk camera not connecting

I did not really get any place with the manufacturer.  

Message 7 of 10
FURRYe38
Guru

Re: Orbi and Panasonic Homehawk camera not connecting

Try disabling AX Mode on the RBR and set CTS values to 2347.

AX mode are check boxes on the Basic/Wireless settings page on the RBR. 


CTS is under Advanced Tab/Advanced Settings/Wireless Settings

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 8 of 10
Chief2019
Tutor

Re: Orbi and Panasonic Homehawk camera not connecting

I finally got them to work after doing a 30 second unplug and plugback in and reset on the camera.  multiple tries later it worked.  Thank you for the help.

Message 9 of 10
FURRYe38
Guru

Re: Orbi and Panasonic Homehawk camera not connecting

Glad you got them working. Please mark your thread as solved so others will know. 

Enjoy. Smiley Wink

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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