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Orbi rbr850 goes offline daily sometimes twice per day
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Orbi rbr850 goes offline daily sometimes twice per day
I have an Orbi RBR850 with 2 satelites. This setup ran pecfectly since mid 2020 until October of 2021. The Orbi goes offline daily, I get no wifi or wired connections. I can access the orbi from my phone app (shows offline) and reboot or plug the orbi out and back in. Usually there is a solid magenta light on the front of the Orbi. After the reboot I am usually good for 24 hours. I did a factory reset before, that didnt help. Firmware v4.6.3.16. Spectrum came out and found no issues going to the modem, they even replaced the cable going to the house. I don't reboot the modem to get reconnected only the Orbi.
setup:
ISP Spectrum --- personal modem (Netgear CM1100) ---- RBR850 --- 2 satelites
Any help will be appreciated.
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Re: Orbi rbr850 goes offline daily sometimes twice per day
Does the front LED turn ON on the RBR when this happens?
Power OFF the RBR and ISP modem fo 1 minute or more then back ON.
Has a factory reset and setup from scratch been performed since last update?
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Re: Orbi rbr850 goes offline daily sometimes twice per day
Does the front LED turn ON on the RBR when this happens?
Yes the led light turns to solid magenta
Power OFF the RBR and ISP modem fo 1 minute or more then back ON.
I don't power off the modem, I only power off the Orbi
Has a factory reset and setup from scratch been performed since last update?
Yes I performed a factory reset, that did not help
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Re: Orbi rbr850 goes offline daily sometimes twice per day
If the front LED turns on PINK, means it lost it's connection with the ISP modem:
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
I would have the ISP check for anything seen on there logs around the time frame when this happens.
Power OFF the RBR and ISP modem fo 1 minute or more then back ON.
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Re: Orbi rbr850 goes offline daily sometimes twice per day
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Re: Orbi rbr850 goes offline daily sometimes twice per day
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Re: Orbi rbr850 goes offline daily sometimes twice per day
I recommend you contact NG support and let them know what your having problems with.
@villot418 wrote:
Thanks for your response. I agree this setup was great until October. This is my last Netgear product. I will continue waiting for the new firmware or move on to another product.
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Re: Orbi rbr850 goes offline daily sometimes twice per day
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Re: Orbi rbr850 goes offline daily sometimes twice per day
Please start a new thread and post there.
Let me help this user out here as though maybe similar problems, maybe different results or causes.
I'm willing to help you out there as well. Also ChrsitineT can contact for additional help and information.
Thank you.
@coreyb wrote:
I have spent about 4 hours on the phone with netgear support. I’ve restarted, reset, reinstalled, reflashed. None of it worked. I then realized that there are countless blog entries from people just like me mentioning exactly the same issue. All appearing from October onwards - seemingly as a result of the firmware upgrade.
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