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RBK753 Dropping connections and devices reconnecting

Scheer
Aspirant

RBK753 Dropping connections and devices reconnecting

Dear Forum Members,

 

I'm using the RBK753 setup for over a year now. Since last summer my devices are losing connection regulary (3x per hour during business meetings). It is quite hampering me in doing my job. 

 

Current setup:

- Ground floor: Router + Satelite (wireless)

- 1st Floor: Satelite (wired to router)

- 2nd Floor/Office: Satelite (wired to 1st floor satelite - daisy setup)

 

Things i've tried/done

- I've installed the lates updates and rebooted several times.

- I've disabled 2.4 Ghz to stop overlap in network as much as possible.

- Scanfor network interverance of neighbours (not the case)

- Installed extra satelite on 2nd floor and wired it

 

Does anyone know how to fix this? I've spent more than 1000 euro on Orbi and am unable to do a proper Teams meeting... a bit dissapointed. I would love to have more control over where devices connect to...

 

Maybe I have too much Orbi points too close to eachother?

 

Thanks a lot!! Steven

 

 

 

 

Message 1 of 10
FURRYe38
Guru

Re: RBK753 Dropping connections and devices reconnecting

 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Turned off AX for 2.4
CTS set to 2347
Domain Name Server (DNS) Address - Use These DNS Servers
and set all devices to have Reserved IP addresses

 

What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

 

You may need to factory reset the system and power the system OFF as well. 
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4...
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4...
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 10
Scheer
Aspirant

Re: RBK753 Dropping connections and devices reconnecting

Thank you for the reply!

 

What do you mean with the DNS suggestion?

 

I've done the other recommendations and will report back after a few days. 

 

When they don't work I will proceed with the factory reset.

 

Cheers Steven

Message 3 of 10
FURRYe38
Guru

Re: RBK753 Dropping connections and devices reconnecting

Input other DNS services other than you ISPs. Cloudfare or Google or Quad 9 DNS addresses

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 4 of 10
ahswp
Apprentice

Re: RBK753 Dropping connections and devices reconnecting

This is a KNOWN issue with the firmware. I don't know why Fury is wasting your time with those questions. Its not your side, its the firmware.

 

There are dozens of other complaints on the chat board. Don't waste your time troubleshooting.

 

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-4...

Message 5 of 10
FURRYe38
Guru

Re: RBK753 Dropping connections and devices reconnecting

Troubleshooting still needs to be done and offered regardless. Not everyone has problems with Orbi systems. It's already known that others do have problems and NG IS AWARE of it all ready. In mean time, Doesn't mean we still can try to help out where we can. 

 

Thank you. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 6 of 10
thenewguy
Tutor

Re: RBK753 Dropping connections and devices reconnecting

All you’re doing is wasting people’s time.

These devices have defective firmware and the only logical response should be to return them before they are outside of their return window.
Message 7 of 10
FURRYe38
Guru

Re: RBK753 Dropping connections and devices reconnecting

Not everyone is having issues with there systems. 


I'll post how I see fit. Thanks. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 8 of 10
Scheer
Aspirant

Re: RBK753 Dropping connections and devices reconnecting

Hi All,

 

I tried everything.... factory reset, all kinds of settings and even AP mode...

 

Nothing worked and i had to sell the units...

 

Sunk costs €700

Message 9 of 10
FURRYe38
Guru

Re: RBK753 Dropping connections and devices reconnecting

Next time make a new post and we'll help you out. Theres new FW that is available. 


Better Luck Next Time. 

 


@Scheer wrote:

Hi All,

 

I tried everything.... factory reset, all kinds of settings and even AP mode...

 

Nothing worked and i had to sell the units...

 

Sunk costs €700


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 10 of 10
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