Orbi WiFi 7 RBE973
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RBR750 and Moto E32

PBMelbourne
Aspirant

RBR750 and Moto E32

I’ve just bought a new Moto E32 for my daughter - it can see neighbour’s wifi connections and I can hotspot it to my wifi - but it cannot/will not pick up my wifi from my Orbi.

I’ve entered the network manually and it still doesn’t recognise it or connect.

Any ideas???

Paul
Message 1 of 8

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plemans
Guru

Re: RBR750 and Moto E32

Does it show up if you disable AX? 

View solution in original post

Message 4 of 8

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CrimpOn
Guru

Re: RBR750 and Moto E32

This is a new one (for me). WiFi devices tend to display the WiFi names (SSIDs) of all nearby networks, along with some symbol indicating relative signal strength (bars?).  The Orbi WiFi does not appear at all?

Message 2 of 8
PBMelbourne
Aspirant

Re: RBR750 and Moto E32

Nope, my Orbi wifi SSID doesn't make an appearance at all.

 

About 30 other devices including friends phones and tablets of all makes and models have all hooked up with no problems, but this phone shows everything but the Orbi SSID.

 

I've rebooted everything multiple times and I'll update the router and satellite firmware when I get home, but other than that I've got no idea what to do next!!!

Message 3 of 8
plemans
Guru

Re: RBR750 and Moto E32

Does it show up if you disable AX? 

Message 4 of 8
PBMelbourne
Aspirant

Re: RBR750 and Moto E32

I wish I understood what that meant!
Message 5 of 8
plemans
Guru
PBMelbourne
Aspirant

Re: RBR750 and Moto E32

Many thank plemans - disabled the AX and it popped up immediately....

Message 7 of 8
plemans
Guru

Re: RBR750 and Moto E32

Now that you have it online, see if there's any updates for the phone.
Message 8 of 8
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