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Forum Discussion
Solved
RBR850 / RBS850 losing internet connection from Modem
I'm also experiencing disconnections of the RBR850 from the internet, roughly every few days. Some details: - The RBR850 is connected to a modem which I know is still providing an internet connecti...
Update:
Firmware update worked (manually)
I'm such a dummy.
I didn't realize that there were TWO firmwares, one for the router and one for the satellite.
They are not the same file, and my error message above was because I was trying to install the router firmware update onto the satellite.
Anyways, I downloaded two firmwares, one for router, one for satellite.
I installed the satellite first
Then the router, as recommended.
Both installed, as you can see below.
And now I will wait and see if this fixed the problem of lost internet connectivity. Will let you know.
But please Netgear, we really should not have to go through this to update our firmware and have a stable internet connection. I should be able to do this from the Orbi app.
Thanks for the help of both the experts who contributed above. Really appreciate the goodwill people show in helping others. 🙂
Yes, I had the issue before flashing to latest firmware. I hoped the update would have solved it in some magic way.
OK, good to know, what version did you have loaded prior to v.13?
Is this similar to your modem/ONT? https://icotera.com/products/fiber-network-termination/p2p-ftth-i6900-series
Koll wrote:
Yes, I had the issue before flashing to latest firmware. I hoped the update would have solved it in some magic way.
I believe it was the 4.6.3.16.
Yeah looks like my modem.
Ok thanks for this information. I've passed this on to NG for review. It's being tracked currently.
That's awesome, thanks alot for the fast help and responses.
Thank you for giving feedback. I have been tracking this as well on my system along with others and have made NG aware of it. Don't of know when a fix or a resolution will be forthcoming. Will keep on it with NG.