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RBR850 firmware updates - service unreachable and manual updates fail

spjgriw
Aspirant

RBR850 firmware updates - service unreachable and manual updates fail

I have the orbi wifi 6 mesh system, model number RBR850.

 

When trying to update firmware I just get the message "service unreachable and manual updates fail"

 

If I download the update files and attempt to manually install the process also fails as the file is not recognised (and yes I am unzipping the file before uploading).

 

Is this an error on netgear's side?

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 18

Accepted Solutions
FURRYe38
Guru

Re: RBR850 firmware updates - service unreachable and manual updates fail

NG meantioned to me that v12 was never intended to be up on the update service. Next major one should be. 

 

Please mark you thread as solved so others will know. 

 

Thank you. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111

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Message 12 of 18

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FURRYe38
Guru

Re: RBR850 firmware updates - service unreachable and manual updates fail

https://community.netgear.com/t5/Orbi-AX/Online-Firmware-Update/m-p/2074761#M13561

 

What version of FW are you using currently? 

What browser are you using to apply the v12 manual FW files? 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 2 of 18
spjgriw
Aspirant

Re: RBR850 firmware updates - service unreachable and manual updates fail

Firmware Version
V3.2.16.22_1.4.9

 

I am using Chrome to apply updates. Should I perhaps try another browser?

Message 3 of 18
FURRYe38
Guru

Re: RBR850 firmware updates - service unreachable and manual updates fail

I use Edge or Firefox here. Sometimes Opera GX. Seen odd problems with Chrome so I don't use it for doing any FW updates. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 4 of 18
KMDonlon
Luminary

Re: RBR850 firmware updates - service unreachable and manual updates fail

Service unreachable here too... Just checked. This has happened in the past from time to time... usually corrects itself after a while. Netgear's servers probably are the problem.
Message 5 of 18
tak1313
Luminary

Re: RBR850 firmware updates - service unreachable and manual updates fail

Yet another NG deficiency in practice.  I always do firmware updates manually for everything that needs it and where it can be done manually.  It's possible there COULD be a problem (note for anyone that might say I'm saying it is THE problem) with the firmware download - maybe just one bit off somewhere, but you'd never know.

 

In my OPINION, NG should put a checksum for their downloads so the user can verify the validity/accuracy of the download - especially something as crucial as firmware that has the potential to brick something if there's the slightest thing wrong in the right place.

 

I know even checksums can be faulty at times, but it's far better and safer than no checksum at all.

Message 6 of 18
ant
Prodigy
Prodigy

Re: RBR850 firmware updates - service unreachable and manual updates fail


@tak1313 wrote:

Yet another NG deficiency in practice.  I always do firmware updates manually for everything that needs it and where it can be done manually.  It's possible there COULD be a problem (note for anyone that might say I'm saying it is THE problem) with the firmware download - maybe just one bit off somewhere, but you'd never know.

 

In my OPINION, NG should put a checksum for their downloads so the user can verify the validity/accuracy of the download - especially something as crucial as firmware that has the potential to brick something if there's the slightest thing wrong in the right place.

 

I know even checksums can be faulty at times, but it's far better and safer than no checksum at all.


Wow, Netgear  isn't good as it used to be. Same for many other companies. Smiley Sad

Message 7 of 18
KMDonlon
Luminary

Re: RBR850 firmware updates - service unreachable and manual updates fail

Seems to be working again... All good on my end now.
Message 8 of 18
FURRYe38
Guru

Re: RBR850 firmware updates - service unreachable and manual updates fail

Same here, working again:

Screen Shot 2021-03-24 at 7.14.08 PM.png

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 9 of 18
spjgriw
Aspirant

Re: RBR850 firmware updates - service unreachable and manual updates fail

Agreed that the automatic firmware update facility is now reaching the servers.

 

However there is clearly a new firmware version on netgear's site, so not sure why there is a message suggesting that there is no firmware update available?

 

https://kb.netgear.com/000062825/RBR850-RBS850-Firmware-Version-3-2-17-12

 

 

Message 10 of 18
spjgriw
Aspirant

Re: RBR850 firmware updates - service unreachable and manual updates fail

 

I forgot to say that my update screen looks like this today. Did you manually download and install version 3.2.17.12 ?

 

Status:

  Model Name Device Name Current Firmware Version Status

RouterRBR850RBR850V3.2.16.22No New Firmware Available
SatelliteRBS850Orbi Satellite-1V3.2.16.22No New Firmware Available
SatelliteRBS850Orbi Satellite-2V3.2.16.22No New Firmware Available
Message 11 of 18
FURRYe38
Guru

Re: RBR850 firmware updates - service unreachable and manual updates fail

NG meantioned to me that v12 was never intended to be up on the update service. Next major one should be. 

 

Please mark you thread as solved so others will know. 

 

Thank you. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111

View solution in original post

Message 12 of 18
FURRYe38
Guru

Re: RBR850 firmware updates - service unreachable and manual updates fail

Yes. 


@spjgriw wrote:

 

I forgot to say that my update screen looks like this today. Did you manually download and install version 3.2.17.12 ?

 

Status:

  Model Name Device Name Current Firmware Version Status

RouterRBR850RBR850V3.2.16.22No New Firmware Available
SatelliteRBS850Orbi Satellite-1V3.2.16.22No New Firmware Available
SatelliteRBS850Orbi Satellite-2V3.2.16.22No New Firmware Available

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 13 of 18
spjgriw
Aspirant

Re: RBR850 firmware updates - service unreachable and manual updates fail

Ok that’s been very useful. Thanks for your input.
Message 14 of 18
FURRYe38
Guru

Re: RBR850 firmware updates - service unreachable and manual updates fail

Enjoy. Smiley Wink

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 15 of 18
PHX_aek
Aspirant

Re: RBR850 firmware updates - service unreachable and manual updates fail

 

I didn't want to create a new thread on this since my issue is very similar, but slightly different.

 

I just went to do a firmware update and I see the table below.  Is it odd that there would be a firmware update available for the router but that the satellites can't reach the service for their updates?  Or, would doing the update for the RBR the propogate updates to the satellites?

 

Also, seems strange that the Model Name is blank for one of my two satellites, but what do I know? lol

 

Status:

  Model Name Device Name Current Firmware Version Status

RouterRBR850RBR850V3.2.16.22V3.2.18.1-signed
Satellite Satellite-2V3.2.16.22Service unreachable
SatelliteRBS850Satellite-1V3.2.16.22Service unreachable
Message 16 of 18
FURRYe38
Guru

Re: RBR850 firmware updates - service unreachable and manual updates fail

The RBS should be updated first. Probably since the FW is not in sync with the RBR, maybe a reason why the RBR is reporting this. 

Manually download the FW for v18.1 for the RBS and apply it to the RBS using the RBS web pageL
https://community.netgear.com/t5/Orbi-AX/New-Firmware-Version-3-2-18-1-for-RBR840-850-RBS840-850-Rel...


@PHX_aek wrote:

 

I didn't want to create a new thread on this since my issue is very similar, but slightly different.

 

I just went to do a firmware update and I see the table below.  Is it odd that there would be a firmware update available for the router but that the satellites can't reach the service for their updates?  Or, would doing the update for the RBR the propogate updates to the satellites?

 

Also, seems strange that the Model Name is blank for one of my two satellites, but what do I know? lol

 

Status:

  Model Name Device Name Current Firmware Version Status

RouterRBR850RBR850V3.2.16.22V3.2.18.1-signed
Satellite Satellite-2V3.2.16.22Service unreachable
SatelliteRBS850Satellite-1V3.2.16.22Service unreachable



My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 17 of 18
vajim
Master

Re: RBR850 firmware updates - service unreachable and manual updates fail


@FURRYe38 wrote:

NG meantioned to me that v12 was never intended to be up on the update service.

 

 

What wasn't this a forum 'sticky'?

Message 18 of 18
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