- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: RBR850 losing internet connection several times a week
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
RBR850 losing internet connection several times a week
I changed my old router with RBR850 and two RBS850 a few months ago, and since then, my internet connection have been very unstable. Several times a week I am losing internet connection. When I log on to the router, internet status shows no connection. When I reboot the router from the UI, the connection gets back.
Hardware Version RBR850 Firmware Version V3.2.16.22_1.4.9 GUI Language Version V3.0.0.51_2.1.30.3 Operation Mode Router LAN Port MAC Address 10:0C:6B:DF:2B:92 IP Address 10.0.0.1 DHCP On
My internet connection has dynamic IP, does not require login, gets DNS automatically from ISP and uses default MAC address.
When internet is lost, it is lost for all devices, both wired and wireless, which would be obvious since the router itself reports that internet connection is lost.
Before I installed this router, my internet was up almost all the time, at least for several months between problems.
One or two times I have had to also reboot the modem. Normally it is enough to reboot the router.
How can I get this fixed? What can I do to isolate and find the problem?
Please help.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: RBR850 losing internet connection several times a week
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
If on cable ISP services:
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
Try updating FW after ensuring the modem is working well:
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: RBR850 losing internet connection several times a week
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: RBR850 losing internet connection several times a week
Splitters can cause noise and signal reduction on the line to the modem which may cuase problems at or beyond the modem.
Good luck though.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more