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RBR850 needs weekly restart

thsiao
Aspirant

Re: RBR850 needs weekly restart

By factory reset you mean press the button on the back for 20 seconds?

New modem is Spectrum branded model ET2251.
Message 26 of 33
FURRYe38
Guru

Re: RBR850 needs weekly restart

15 seconds, yes...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 27 of 33
thsiao
Aspirant

Re: RBR850 needs weekly restart

Going to try it from scratch and not connect any satellites to see what happens now that I have a new modem. If the problem goes away, what does that mean in terms of why it gets messed up once the satellites are connected?
Message 28 of 33
FURRYe38
Guru

Re: RBR850 needs weekly restart

Possible. If not problem with new modem and just RBR, add just 1 RBS then see. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 29 of 33
thsiao
Aspirant

Re: RBR850 needs weekly restart

I’ve come to the conclusion that my router has a hardware problem (the router is restarting, it’s not just the internet dropping). Unfortunately, my +$800 system is 14-15 months old and Netgear has decided to not do anything about this issue. Any router system should last at least 4-5 years. The fact that one of the most expensive mesh systems in the market has failed at 14-15 months should be a big concern to Netgear. I’m done with the brand and their horrible customer service.
Message 30 of 33
FURRYe38
Guru

Re: RBR850 needs weekly restart

Have you reached to NG support. What happened?

@Blanca_O @ChristineT 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 31 of 33
thsiao
Aspirant

Re: RBR850 needs weekly restart

I did, multiple times.

System is out of warranty since it is 14-15 months old. Ridiculous.
Message 32 of 33
FURRYe38
Guru

Re: RBR850 needs weekly restart

Ok.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 33 of 33
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