Orbi WiFi 7 RBE973
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RBR850 not syncing w satellites after being turned off

sbernardnc
Tutor

RBR850 not syncing w satellites after being turned off

I have an RBR850 system with 2 satellites. Firmware Version: V3.2.18.1_1.4.14,

 

Router is connected by ethernet to main computer.  Previously both satellites were detected and synced.   I have not changed any default settings except to rename the system using the old SSID and password which was done when purchased 9 mos ago. 

This summer, I turned off the system twice while away and once while changing out the backup battery. 

 

When  I plug in each satellite, the blue light appears for 3-4 minutes and they are detected on the orbilogin site.  I am unable to sync them and they dont show up on the orbi mobile app.  I have powered down entire system incl modem x 3, booted the router x4, reset and powered up x 2, added the satellites x 6.   I have turned off the firewall once without any effect.  Any suggestions?  Thanks. 

Message 1 of 8
FURRYe38
Guru

Re: RBR850 not syncing w satellites after being turned off

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Sync the RBS using the sync button in back on the RBS then RBR.

 

Did this started recently? 

What version of the orbi app are you using? Does this happend on different mobile devices? 

Uninstall the app, reboot device then reinstall app.

 

Do the RBS appear on the RBRs web page? 

Message 2 of 8
sbernardnc
Tutor

Re: RBR850 not syncing w satellites after being turned off

What Firmware version is currently loaded?

Hardware VersionRBR850
 
Firmware VersionV3.2.18.1_1.4.14
 
GUI Language VersionV3.0.0.51_2.1.30.3
 
Operation ModeRouter
 
LAN Port 
 
MAC Address08:36:C9:8F:C2:91
 
IP Address192.168.1.1
 
DHCPOn
 

 


What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Arris, Model # TG1672G, using when first installed. No upgrades recently

 

Did this started recently? Yes, only after turning off system 3 times, last in late August.

What version of the orbi app are you using? Version 2.11.6.0

 

Does this happend on different mobile devices? Only have one phone w Orbi app--had worked seamlessly before. 

Uninstall the app, reboot device then reinstall app. Done already by re-installing app and then rebooting but can try in this sequence

 

Do the RBS appear on the RBRs web page? Yes, appears to pair (blue light) but not will not sync

 

 

 

 

Message 3 of 8
FURRYe38
Guru

Re: RBR850 not syncing w satellites after being turned off

What mode is the modem working in? Bridge or router mode? This model modem has a built in router FYI.

 

Possible that this maybe a Orbi app issue...

Message 4 of 8
sbernardnc
Tutor

Re: RBR850 not syncing w satellites after being turned off

Modem has settings that came when gotten--router.  Have never used as a router, always w NG router/access point--current ORBI is upgrade from Nighthawk that worked well for some time.  Currently one of the satellites is recognizing two devices--an ipad and my iphone, but this info doesnt show up on ORBI app as before.  Will try to remove and reboot and then re-install app.  

Message 5 of 8
FURRYe38
Guru

Re: RBR850 not syncing w satellites after being turned off

For future reference about your modem:

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

 

 

If the Orbi app process doesnt' seem to fix this, I'd go over to the Orbi app forum and post about this there:

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

Maybe something going on with the app...

Message 6 of 8
sbernardnc
Tutor

Re: RBR850 not syncing w satellites after being turned off

I previously posted that I was unable to sync my satellites to router--RBR850.  After upgrading firmware on satellites and router, the Orbi app now shows both satellites and connections as before.  Thanks for all the suggestions.  

Message 7 of 8
FURRYe38
Guru

Re: RBR850 not syncing w satellites after being turned off

Be sure to save off a back up configuration to file for safe keeping. Saves tine if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System

Enjoy.

Message 8 of 8
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