RBR850 reset VLAN due to fibre work

[AudiBCT]

hi there, hoping for some help. We have an Orbi RBR 850 and Orbi Satellite RBS850 which are connected to Fibre (provider is vodafone, running over Chorus). Everytime Chorus do fibre work on the street we lose internet connectivity on the Orbi Router and need to reset the VLAN settings. Does anyone know why this would be the case? The Chorus Optical Network Terminal (ONT) has the GPON light on and vodafone always confirm no issues with connectivity on the network. Is it an Orbi software issue?

Firmware is V3.2.16.22

[FURRYe38]

https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Releas...

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@AudiBCT wrote:

hi there, hoping for some help. We have an Orbi RBR 850 and Orbi Satellite RBS850 which are connected to Fibre (provider is vodafone, running over Chorus). Everytime Chorus do fibre work on the street we lose internet connectivity on the Orbi Router and need to reset the VLAN settings. Does anyone know why this would be the case? The Chorus Optical Network Terminal (ONT) has the GPON light on and vodafone always confirm no issues with connectivity on the network. Is it an Orbi software issue?

Firmware is V3.2.16.22

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[AudiBCT]

Thank you. Have completed the update manually as not available via autoupdate. Will run this and see if the issue persists.

[FURRYe38]

Be sure you power OFF the RBS, RBR and Fiber ONT for 30 seconds the back ON as well.