RBR852 - App started showing an additional satellite??

[KMDonlon · Accepted solution]

Finally solved the mystery satellite issue in my Orbi app. Had time to do a complete factory reset and set everything back up from scratch. I believe my back up config file imported something corrupt and caused the issue of the "satellite-2" showing that was never there.

[FURRYe38]

Glad the reset helped. Thanks for letting us know. I know with mine, I think I might have left one of my RBS ACs on line when I turned on my Orbi AX system. Removing it from the RBRs web page fixed the Orbi app for me. 

Enjoy. 

[KMDonlon]

Each time I did I reset I would use my back up config file to avoid having to reset all my settings... This time I did it manually (pain in the a$#) but all seems well now 😀

[FURRYe38]

Make a NEW backup file. Ya, odd that something happend with yours even though you don't have an Orbi AC system. 

One reason why I recommend making new backup configurations to file at each FW release. 

[KMDonlon]

That's what had me puzzled, the config file was from the most recent firmware. I deleted the old file and saved a fresh one from this last set up from scratch. Still, so far so good....

[FURRYe38]

What browser do you use to manage and save the config file? 

[KMDonlon]

All done on my Android mobile using mobile Chrome.

[FURRYe38]

You may want to use a wire/wireless PC and a different brower. IE11, FireFox or Opera to save off backup configurations. Possible the mobile device and or Chrome could be introducing problems. 

[MB_Love]

I still show extra satellite showing. This is my first Orbi so I didn’t use a backup.

[FURRYe38]

Does it appear in the RBRs web page under connected devices?