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Re: RBS750 - Satellite "Connected" But Not Showing Up

rob_mcintosh
Tutor

RBS750 - Satellite "Connected" But Not Showing Up

Found that 2 of my 3 satellites were not connected.  I tried to sync continuously with no avail.  I eventually reset the entire system at the router and each of the satellites.  2 still fail to connect (following all steps of power-cycle, resetting the satellite, etc).  The weird thing is that I can connect my computer directly to the satellite and the satellite is still (without a wired connection) communicating with the router and I'm able to access the internet. 

 

So - it seems that my satellite is connected to the router....but it does not show up in network maps on the app nor via orbilogin.  I'm not sure if it is a firmware issue?  I'm on:

 

V4.6.5.14_2.0.54

 

If so, is there is a means of direct connecting to the 2 satellites to update them?  Again, I'm not able to discover nor sync to them, but somehow they are still communicating with the router to provide a connection.

 

  

Message 1 of 8
FURRYe38
Guru

Re: RBS750 - Satellite "Connected" But Not Showing Up

Is your RBS connected to a CBR750? 

Message 2 of 8
rob_mcintosh
Tutor

Re: RBS750 - Satellite "Connected" But Not Showing Up

No - it is connected to an RBR750

Message 3 of 8
FURRYe38
Guru

Re: RBS750 - Satellite "Connected" But Not Showing Up

Have a screen capture if what this looks like? 

 

Is this in the RBR web page or Orbi app?

Message 4 of 8
rob_mcintosh
Tutor

Re: RBS750 - Satellite "Connected" But Not Showing Up

Be it the orbilogin or the app, the 2 satellites do not show up in the map of either connected devices nor connected satellites. 

Message 5 of 8
FURRYe38
Guru

Re: RBS750 - Satellite "Connected" But Not Showing Up

What happens if you bring one RBS to the same room as the RBR and ethernet connect it to the back of the RBR?

Message 6 of 8
KevinLiT
NETGEAR Moderator

Re: RBS750 - Satellite "Connected" But Not Showing Up

Hi rob_mcintosh,

 

Please check your PM so I can further assist you on this issue!

 

Best,

Kevin

Community Team

Message 7 of 8
rob_mcintosh
Tutor

Re: RBS750 - Satellite "Connected" But Not Showing Up

Hmm.  Ok - connecting it to the RBR created a short sign of life.  It now shows up as a satellite, but says it is Disconnected.  I powered it down and tried to sync process again and cannot get it to sync.  The Satellite is within 10' of the RBR.

 

 

 

Message 8 of 8
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