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Forum Discussion
Solved
RBS750 Satellite won't connect to router
I have an RBR750 and three RBS satellites running the latest firmware. Has been stable for about six months, but recently one satellite lost contact to the router. Ring LED solid magenta. I have trie...
I am no expert but I just solved my problem as follows:
1. Brought faulty satellite into same room as RBR750 router
2. Plugged satellite in and waited for a solid white light (appreciate yours is flashing - maybe just wait two mins for boot up then try the next step anyway)
3. Pressed factory reset button with paper clip and held it depressed for 20s. The power LED flashes red after about 5s but I kept it depressed. Release paper clip - satellite ring LED falshes white.
4. When ring LED went solid white on satellite, I pressed sync button on satellite, then on router. Both ring LEDs flash white.
5. After about 90 secs the satellite showed up on the app network map and on the device map on the router web page. Satellite ring LED went solid blue (A GOOD THING!)
6. I checked the firmware version on the webpage and my satellite was out of date, so I went through a firmware update. This disconnected the satellite again, so I had to repeat steps 1.- 5. and this time the satellite stayed connected with the right FW version
Hope this helps
Hi, have the same issue - RBK753 with an additional satellite (4 in total) all working fine for 6 months then one of the satellites failed to connect. I have tried reconncting multiple times including resetting the satellite and no success - it constantly shows the flashing white light that looks like it is waiting to pair with a router. I bought another satellite and when I try to add that to the router, it fails to find it. I am at a loss as to what to do next as I think I have faulty hardware that is in warranty but cant see how to get in touch with netgear to get help or a replacement. Any help of pointers about what to try next would be much appreciated.
I am no expert but I just solved my problem as follows:
1. Brought faulty satellite into same room as RBR750 router
2. Plugged satellite in and waited for a solid white light (appreciate yours is flashing - maybe just wait two mins for boot up then try the next step anyway)
3. Pressed factory reset button with paper clip and held it depressed for 20s. The power LED flashes red after about 5s but I kept it depressed. Release paper clip - satellite ring LED falshes white.
4. When ring LED went solid white on satellite, I pressed sync button on satellite, then on router. Both ring LEDs flash white.
5. After about 90 secs the satellite showed up on the app network map and on the device map on the router web page. Satellite ring LED went solid blue (A GOOD THING!)
6. I checked the firmware version on the webpage and my satellite was out of date, so I went through a firmware update. This disconnected the satellite again, so I had to repeat steps 1.- 5. and this time the satellite stayed connected with the right FW version
Hope this helps