Struggling with a new RBR/S850 setup on V4.6.3.16_2.0.51. 2nd set of devices as I returned the 1st ones. The RBS is about 80+ feet, 2 exterior walls and 1 floor apart - hard wired to the RBR. Symptom is the RBS keeps dropping wifi for 30-60 seconds at a time throughout the day. The SSID is still broadcasting but it drops connected devices HOWEVER it keeps the wired devices up and running. The RBS doesn't reboot or power cycle, it just comes back up on it's own and the devices reconnect. Read a few posts on reserved IP's, I have 2 reserved but that's it. Power on the the system is set to 25%, everything else is set to factory defaults. 2.4 ghz channel is auto 5 ghz is 48. Anyone else seen this issue? Suggestions?
I've tried 4.6.7.5 with the first set and had simliar issues. Waiting for them to pick up this case before I mess with hardware. Been dropping all day today.
Have you factory reset the RBS and RBR and setup from scratch after v5 FW was applied?
Are the RBS directly ethernet connected to the back of the RBR or is there a LAN switch in between?
What CAT# cabling is being used for the ethernet connected RBS?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
No, since this is a new set and I had been working with NG I was waiting for them before I used a different version. If you think it would help, I'll find it and pull it down to install.
I installed FW V4.6.7.5_2.1.7, still getting the WIFI disconnects, not sure if it's as often but it's for far less time now. Seems to be better in the early morning and then get worse as the day goes on. Still not getting anywhere with support.
Problem is still on the satellite only, dropping the broadcast / signal of the SSID. Wired connections have no issue and there are no issues on the devices connected to the RBR. Removed the 1 device that was using a static IP address as well to rule that out. Any other suggestions out there?
some devices that you connect to the network will cause disturbances. What devices do you have connected apart from mobiles and laptops? Any wifi speakers? Any wifi repeaters? Any devices with both wifi and Ethernet interfaces?….. Please start by removing such devices from the network and see if this will make any difference.
The only things on satellite are smart switches and lights, laptops, tablet, printer, heater, garage door opener. No other wireless network gear, all of that was removed with these new orbis.
Apple TV, 2 laptops, 1 samsung tv and 1 yamaha receiver.
NG Tech last night had me adjust strength from 25% to 50 and preamble to short. Also was going to escalate to Tier 3 now. Haven't had a drop but it's only been 30 minutes so far this am.
Side note, besides ping on cmd line, has anyone used a good home tool that will log the ping -t / failures without writing a powershell script?
Apple TV, 2 laptops, 1 samsung tv and 1 yamaha receiver.
NG Tech last night had me adjust strength from 25% to 50 and preamble to short. Also was going to escalate to Tier 3 now. Haven't had a drop but it's only been 30 minutes so far this am.
Side note, besides ping on cmd line, has anyone used a good home tool that will log the ping -t / failures without writing a powershell script?
No, started at 100%. 1st set the L2 support said drop it down. The satellite is in a 40x40 building, 14ft ceilings with a loft, no walls. most devices are within 40 line of site and signal was full at 25% on the devices. No noticed failures yet this am.
I have run it for as long as a week. (Looking for 'proof' that Denial of Service (DoS) attacks would cause interruption of internet service. No such luck. Pinging 10 internet URL's almost never failed, while several of my Internet of Things devices were more erratic.)
I’ve never had drops because of “extra coverage”. I have RBR850 and 3 satellites in 1200 sq ft house with 100% radio with no issues at all. Two main things that can cause disconnections: 1. Bad Internet connection, or modem/gateway setup. Make sure you don’t have double NAT or multiple DHCP provisioning. 2. Bad devices connected to your nodes, mainly wired but also wireless devices can cause issues. Devices that have both Ethernet and wifi interfaces must be carefully handled (please check your Yamaha receiver). Some wireless devices that were connected to another system need to be factory reset before connecting to Orbi. Mesh audio devices (like Sonos) must have correct setup. Devices that have built in DHCP functionality must be correctly configured. Devices that have own wifi transmission must also be correctly configured.
Still struggling with the same issue. Now using Firmware V4.6.7.13_2.1.9, and continut to lose the SSID broadcast from the satellite only. I have re-opened a ticket with NG and I can't even get them to reply. It was supposed to get back to Tier 3 but they are just ignoring it. Anyone have any suggestions on how to get help? And yes, powered and factory reset everything each time I've done the refresh or FW upgrade.
