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Re: UPnP send/receive on RBR850 stops at MAXINT

rdouma
Aspirant

UPnP send/receive on RBR850 stops at MAXINT

I have already posted this but on the wrong forum (regular Orbi).

 

I use a software called PeakHour to monitor internet traffic from my Mac. It uses UPnP to obtain this information from the router. There appears to be a bug in the router where it stops reporting once it reaches MAXINT (4294967295 bytes). It appears to be very similar to this post here from 2019.

 

PeakHour provides a FAQ page to detect if the information over uPnP suffers from counter freeze. As can be seen in the attached screenshot, this seems to be a text book case: it reports exactly MAXINT for an unsigned 32 bits integer: 4294967295

 

This seems to be a bug in the router? If so, is this the formal way to log this bug, if not, where do I go?

Information about model/firmware:

Hardware Version RBR850
Firmware Version V4.6.3.16_2.0.51
GUI Language Version V3.0.1.2_2.1.30.3
Operation Mode Router

Message 4 of 15

Accepted Solutions
rdouma
Aspirant

Re: UPnP send/receive on RBR850 stops at MAXINT

I'm now on V4.6.8.2_2.1.9.

 

I had encountered this article: https://www.bleepingcomputer.com/news/technology/netgear-fixes-bad-orbi-firmware-update-that-locked-.... This article points to a thread on Reddit: https://www.reddit.com/r/orbi/comments/uq57b3/my_orbi_access_is_restored_without_factory_reset/i8rle...

 

So I sent a DM to Christine from Netgear and indeed, a new firmware version was pushed towards my Orbi. All working fine now.

 

EDIT: spelling.

View solution in original post

Message 12 of 15

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rdouma
Aspirant

UPnP not reporting stops responding values for data sent/received

I use PeakHour on a Mac to inform me about data traffic. After a while it drops to 0. It very much seems the same issue as has been reported before: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/X6-R8000-UpNp-or-snmp-monitoring/m-p/1816959, but that's a post from 2019.

 

PeakHour provides a FAQ page to detect if the information over uPnP suffers from counter freeze: http://support.peakhourapp.com:8090/pages/viewpage.action?pageId=5603403

 

As can be seen in the attached screenshot, this seems to be a text book case: it reports EXACTLY max_int for an unsigned 32 bits integer: 4294967295

 

This seems to be a bug in the router.

 

P.S.: I could NOT find the model in the model drop down list box; I hope this is the correct forum. Information about model/firmware:

 

Hardware Version RBR850
Firmware Version V4.6.3.16_2.0.51
GUI Language Version V3.0.1.2_2.1.30.3
Operation Mode Router

Message 1 of 15
CrimpOn
Guru

Re: UPnP not reporting stops responding values for data sent/received


@rdouma wrote:

I use PeakHour on a Mac to inform me about data traffic. After a while it drops to 0.


The User Manual for the RBR850 says on page 130 that SNMP is disabled.

https://www.downloads.netgear.com/files/GDC/RBK852/RBK852_UM_EN.pdf 

 

Is there a possibility that PeakHour is not actually connected to and monitorint the RBR850 at all?

I love my Orbi.
Message 2 of 15
rdouma
Aspirant

Re: UPnP not reporting stops responding values for data sent/received

Is there a possibility that PeakHour is not actually connected to and monitorint the RBR850 at all?

 

Thanks for your answer!I wasn't using SNMP but UPnP. If it weren't connected, it would never work, and the thing is it works for a few hours before starting to report zero. Using upnpc we can clearly see that both "Sent" and "Recv" report 4294967295 then, which is *exactly* 2^32 (unsigned maxint). So this does look like simply too small a data type to be able to track the bytes.

 

 

Oberon:~ remco$ upnpc -s
upnpc : miniupnpc library test client, version 2.2.3.
 (c) 2005-2021 Thomas Bernard.
Go to http://miniupnp.free.fr/ or https://miniupnp.tuxfamily.org/
for more information.
List of UPNP devices found on the network :
 desc: http://192.168.1.1:5000/rootDesc.xml
 st: urn:schemas-upnp-org:device:InternetGatewayDevice:1

Found valid IGD : http://192.168.1.1:5000/ctl/IPConn
Local LAN ip address : 192.168.1.13
Connection Type : IP_Routed
Status : Connected, uptime=12553209s, LastConnectionError : ERROR_NONE
  Time started : Fri Jul  9 00:54:28 2021
MaxBitRateDown : 1000000000 bps (1000.0 Mbps)   MaxBitRateUp 1000000000 bps (1000.0 Mbps)
ExternalIPAddress = 179.27.215.90
Bytes:   Sent: 4294967295	Recv: 4294967295
Packets: Sent: 37829630	Recv: 36722583

 

Message 3 of 15
FURRYe38
Guru

Re: UPnP send/receive on RBR850 stops at MAXINT

Best way would be to open a support ticket with NG support. Let them know what your seeing.

https://www.netgear.com/support/#

 

Also contact a forum Moderator as well.

@Blanca_O @DarrenM 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 5 of 15
rdouma
Aspirant

Re: UPnP send/receive on RBR850 stops at MAXINT

Thanks a lot @FURRYe38 , I have opened a support ticket. 

Message 6 of 15
FURRYe38
Guru

Re: UPnP send/receive on RBR850 stops at MAXINT

👍

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 7 of 15
FURRYe38
Guru

Re: UPnP not reporting stops responding values for data sent/received

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/UPnP-send-receive-on-RBR850-stops-at...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 8 of 15
rdouma
Aspirant

Re: UPnP send/receive on RBR850 stops at MAXINT

Just for completeness, I've given up. I'm probably being a bit of a **bleep** about this but I just don't like NetGear's attitude about what for me is so clearly a data type bug, like I've seen many. What happened after I submitted the bug was that I got a mail with a request for a LOT of information (of which 40% was already in my original bug report). I then got the instruction to install the firmware again, even though it was the same version. Fair enough, it could have been a faulty install. But what they wanted me to do next is to do a clean install and not use a backup. I know I do that, configure all again from scratch to prove it is STILL broken en then load the backup again but I just feel this case is not being treated correctly by NetGear. So I just sent them this:

 

I’ve thought about this and let’s just close the ticket. I just get annoyed thinking about this bug and postponing. Reason being that it’s so obvious for me that this is a bug and has nothing to do with a backup (data) that I just don’t want to spend the time on this, losing hours on executing useless instructions to make it reproducible. I already spent too much time on it and even went out of my way to provide you a way of querying UPnP yourself. NetGear is clearly not interested in solving it. For me the logical response would be that you guys set up an Orbi yourself and query the UPnP parameters, potentially showing me that it works FOR YOU instead of making me go through more hoops. It just feels to me like this approach shows the wrong attitude on NetGear’s end. Nothing personal, you’ve been friendly enough and I’m sure you’re just following orders. Me for my part will just simply not use UPnP and I know I shouldn’t be getting a NetGear next time. 

 

I'm just leaving this here for the next poor sucker that wants to submit a bug to NetGear and is willing to be their unpaid debugging department.

Message 9 of 15
rdouma
Aspirant

Re: UPnP send/receive on RBR850 stops at MAXINT

For anyone interested and for completeness; this was solved in the firmware version that broke the admin panel and still works in the patch they released for that.

Message 10 of 15
FURRYe38
Guru

Re: UPnP send/receive on RBR850 stops at MAXINT

What FW version is that? 


@rdouma wrote:

For anyone interested and for completeness; this was solved in the firmware version that broke the admin panel and still works in the patch they released for that.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 11 of 15
rdouma
Aspirant

Re: UPnP send/receive on RBR850 stops at MAXINT

I'm now on V4.6.8.2_2.1.9.

 

I had encountered this article: https://www.bleepingcomputer.com/news/technology/netgear-fixes-bad-orbi-firmware-update-that-locked-.... This article points to a thread on Reddit: https://www.reddit.com/r/orbi/comments/uq57b3/my_orbi_access_is_restored_without_factory_reset/i8rle...

 

So I sent a DM to Christine from Netgear and indeed, a new firmware version was pushed towards my Orbi. All working fine now.

 

EDIT: spelling.

Message 12 of 15
FURRYe38
Guru

Re: UPnP send/receive on RBR850 stops at MAXINT

Ok, thanks for letting us know. Glad the v.2 fixed the uPnP issue. I have mine on same version. No issues. 

 

Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 13 of 15
rdouma
Aspirant

Re: UPnP send/receive on RBR850 stops at MAXINT

Thanks for the feedback. First thing I did after regaining access to the admin panel was to create a backup indeed.

 

Apologies for asking a noob question, but how do I mark the topic as solved?

Message 14 of 15
FURRYe38
Guru

Re: UPnP send/receive on RBR850 stops at MAXINT

Select Accept Solution button when you see it. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 15 of 15
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