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iOS device cannot load the webpage in correct layout

ALEUNG
Aspirant

iOS device cannot load the webpage in correct layout

Last week I installed the RBK853 to replace my old Apple Airport extreme router. However, I found out that iOS cannot completely load the webpage in correctly layout. For example, the attached screen shot was what I had when loading ebay.com

 

I need to wait for several minutes or turn on/off the wifi several times then press reload so that I can see the correct layout.

 

However, I don't have such problem in Android device.

 

I have alreay checked byOrbi app and the firmware is alreay the most udated one. Could anybody help me to solve this problem?

 

Firmware ver. V3.2.16.22_1.4.9 (already click check update button and it is the latest version & I don't  want to install firmware manually)

 

Message 1 of 18

Accepted Solutions
FURRYe38
Guru

Re: iOS device cannot load the webpage in correct layout

You can try inputting same DNS addresses on the RBRs web page, save and apply. Do a full reboot on the ONT and RBR, set the iphone back to Auto for DNS and check to see if the problem continues...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

View solution in original post

Message 18 of 18

All Replies
FURRYe38
Guru

Re: iOS device cannot load the webpage in correct layout

This the only web page that this happens? 

Try a different device? 

ebay loads fine for me on OSX 10.4.6 using Opera and iOS 14.4.1. I'm v12 FW. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 18
ALEUNG
Aspirant

Re: iOS device cannot load the webpage in correct layout

This happened to amazon, ebay and several webpages. They cannot display the html correctly and even sometimes say safari cannot find the server. Then I need to turn off/on wifi to try again.

 

I experienced it in my iPhone 11 Pro Max(iOS 14.4.2) and my iPad Air (iOS 14.4.2). These 2 mobile decices worked fine uner my old router Apple Airport extreme.

My notebooks are working fine under Orbi.

Message 3 of 18
FURRYe38
Guru

Re: iOS device cannot load the webpage in correct layout

Poossible device issue if other devices are working thru Orbi.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 4 of 18
ALEUNG
Aspirant

Re: iOS device cannot load the webpage in correct layout

I only know the ONT is Huawei provided by my ISP. Not sure the model number

E06A5CCA-7D57-48F1-87C7-3F8A26B143B9.jpeg

Message 5 of 18
FURRYe38
Guru

Re: iOS device cannot load the webpage in correct layout

Hmmm. Ok

You can look at the RBRs Advanced Tab Home page and look under the Internet section and see if there is a ##.##.###.### address or a 192. or 172 or maybe a 10 IP address displayed there? If you see any of these 3 IPs listed, there maybe a router at the ONT. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 6 of 18
ALEUNG
Aspirant

Re: iOS device cannot load the webpage in correct layout

Do you mean the following Internet port section?

04D9DF80-EADA-4347-8769-B806B65F8B72.jpeg

Message 7 of 18
FURRYe38
Guru

Re: iOS device cannot load the webpage in correct layout

You don't need to show it as I would not post the IP address here in a public forum. Just look as see if there is any of those listed and let us know. If you see the ##.##.###.### address then this would be a public IP address and thats good. Means there is not router or they configured the ONT to pass the Public IP address to the RBR. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 8 of 18
ALEUNG
Aspirant

Re: iOS device cannot load the webpage in correct layout

Problem was resolved after I had manually inputted Google public DNS 8.8.8.8 and 8.8.8.4 in iPad/iPhone network setting

 

Message 9 of 18
FURRYe38
Guru

Re: iOS device cannot load the webpage in correct layout

And if you remove that setting does the iphone not work again? 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 10 of 18
ALEUNG
Aspirant

Re: iOS device cannot load the webpage in correct layout

Correct. If I changed the DNS to auto (192.168.1.1), App like IMDB loaded a long time and webpage also need longer time to display in correct format in my iOS devices.

 

No impact to Windows and Android devices......

 

I found the solution in this community. Any idea why it only happened to iOS devices?

Message 11 of 18
FURRYe38
Guru

Re: iOS device cannot load the webpage in correct layout

What IOS version are you using? Im using 14.4.2 currently. I've not had to set DNS manually on my iphone. 

 

Did we ever establish what our RBR is getting for a IP address on it's internet port? 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 12 of 18
FURRYe38
Guru

Re: iOS device cannot load the webpage in correct layout

Ya I see the picture was approved. 

Next time, please edit out the Internet IP address for public forum review. That doesn't need to be posted. 

 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 13 of 18
ALEUNG
Aspirant

Re: iOS device cannot load the webpage in correct layout

My iPhone and iPad are also using iOS 14.4.2. 
I confirmed getting public ip address from my ISP ONT

Message 14 of 18
FURRYe38
Guru

Re: iOS device cannot load the webpage in correct layout

But only happens on the Iphone? 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 15 of 18
FURRYe38
Guru

Re: iOS device cannot load the webpage in correct layout

What DNS settings are you using on the RBR? Auto or custom? 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 16 of 18
ALEUNG
Aspirant

Re: iOS device cannot load the webpage in correct layout

It happens only in iPhone. So I only manually inputted 8.8.8.8 in iPhone/iPad Network setting. I didn't change anything in the RBR850 and other devices such as Notebook, Android tablet etc.......

Message 17 of 18
FURRYe38
Guru

Re: iOS device cannot load the webpage in correct layout

You can try inputting same DNS addresses on the RBRs web page, save and apply. Do a full reboot on the ONT and RBR, set the iphone back to Auto for DNS and check to see if the problem continues...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 18 of 18
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