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Forum Discussion
tinacioffi
Oct 30, 2021Aspirant
orbi wifi 6 rbk852 drops off frequently
My Orbi Wifi 6 AX6000 RBK852 system drops internet connection for about a minute or less about 5-10 times a day. It is not my modem (devices connected directly to that Wifi never lose signal. I have ...
FURRYe38
Oct 30, 2021Guru - Experienced User
What Firmware version is currently loaded?
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
What is the Mfr and model# of the ethernet switch in the configuration?
What kind of problem are you seeing with the Switch?