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I have just setup a new AX4200 system that consists of a RBR750 router (firmware: V4.6.5.14) and two satellites (RBS750; firmware V4.6.5.14). Using the Orbi app, I am told my down and upload speeds are 51.0 and 15.1 Mbps. However, when using the system, I note that many applications on IOS, Android and Windows 11 devices take a long time to load or respond.
Using TestMy.Net to check my internet speeds, I found that I couldn't get a result as the application just seemed to 'hang' despite the browser tab suggestion the page was 'waiting' for more data. This occurred with both my laptop and mobile phone. Interestingly, when I turned off the wifi on my mobile, and used mobile data to connect to the web, TestMy.Net reported that my data speeds were 31.1 and 2.2 Mbps for download and upload respectively. Similarly, swapping back to my old router returned speeds of 30.0 and 11.5 Mbps.
I have done a reset on the Orbi router and satellites but the problem persists. Any advice would be much appreciated as I am rapidly becoming very disillusioned.
Thank you - a good question. I am normally pretty careful updating FW so I'd like to say 'Yes', but I will try again just in case. I assume from your your question, there is no international variation in FW ...? Not that I'm aware of. Same size fits all here.
I should also say, that I did have a Double NAT situation with which I have now fixed and the 'stuttering' speeds we were having have stopped. Hence the initial problem I sought help with has been solved. That said, I am still keen to have the updated FW and will try to resolve that ASAP.
I was wondering about the double NAT thing. Glad thats resolved it.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Is Armor or Smart Parental Controls enabled?
I recommend updating the RBS first then RBR lastly to v.2:
Thanks for your suggestions. I am sitting about 6 feet from the router so the issue is at least with that device and certainly not a 'distance' issue. Wifi analysis shows the 5Ghz is on channel 42 with no interference from elsewhere, while the 2.4GHz is on channel 11 with any competing signals below channel 7.
Armor is on (default trial setting) but no parental controls activated.
Thanks for the firmware update details. Interestingly the Orbi app says the firmware is update but clearly there is one. I will update later today when it doesn't interfere with my work commitments.
I should also point out that clearly the system is working as I am on the web doing this. The problem seems to be with larger files whether images or data files rather than text-based activities.
The other tip I saw that I will do after the firmware update is to ensure I have properly bridged my modem/router. I did find these links so I explore this too:
Following the advice I received to update my FW from v4.6.5.14 to v4.6.8.2 (despite my Orbi app saying there is not new update), every time I try to upload the CHK it report an error in the process and requests I check the file.
Obviously I have downloaded the file several times but is there an international variation in the FW that is the cause of this error?
Thank you - a good question. I am normally pretty careful updating FW so I'd like to say 'Yes', but I will try again just in case. I assume from your your question, there is no international variation in FW ...?
I should also say, that I did have a Double NAT situation with which I have now fixed and the 'stuttering' speeds we were having have stopped. Hence the initial problem I sought help with has been solved. That said, I am still keen to have the updated FW and will try to resolve that ASAP.
Thank you - a good question. I am normally pretty careful updating FW so I'd like to say 'Yes', but I will try again just in case. I assume from your your question, there is no international variation in FW ...? Not that I'm aware of. Same size fits all here.
I should also say, that I did have a Double NAT situation with which I have now fixed and the 'stuttering' speeds we were having have stopped. Hence the initial problem I sought help with has been solved. That said, I am still keen to have the updated FW and will try to resolve that ASAP.
I was wondering about the double NAT thing. Glad thats resolved it.
