Yeah, as I've posted (don't remember where), I've owned most every brand of wifi router, and they've ALL had quirks/problems here and there - including Asus (the most recent brand just before getting back into NG). It seems like NG's 'prowess,' and more imprtantly, support, has declined since I was last into NG stuff. So much so that when it's time to switch up (again), I don't think it will ever be another NG product.
Have also had varied experiences here. I used the Velop MX5300 system and that had major problems with the one node on wireless completely not accepted connections from WiFi devices, Nest WiFi was okay but compared to the AX systems the speeds were quite substantially slower. In terms of WiFi 6 mesh it seems there isn't quite the amount of avaialble options yet as there has been with WiFi 5.
Updated manually to the latest firmware update and the issue seems to still persist. Spoke to Netgear support and so far the agent I spoke to said they are completely unaware of this entire issue. Had completely no WiFi access on some devices this morning either.
Updated manually to the latest firmware update and the issue seems to still persist. Spoke to Netgear support and so far the agent I spoke to said they are completely unaware of this entire issue. Had completely no WiFi access on some devices this morning either.
Updated manually to the latest firmware update and the issue seems to still persist. Spoke to Netgear support and so far the agent I spoke to said they are completely unaware of this entire issue. Had completely no WiFi access on some devices this morning either.
@zapp7 wrote: That's funny, because I've been speaking to support all week about this issue and even sent this forum thread to them.
Buying this Orbi was a huge mistake. I'll never buy Netgear again.
This is my issue. How could support possibly not know about this when there's numerous posts about it and god knows how many customers have raised it with them? This thread is now on 16 pages. Support should be acknowledging the issue and providing updates on a fix. They did say there was an update due in April but couldn't confirm whether this was due to be fixed or not which is shocking.
Updated manually to the latest firmware update and the issue seems to still persist. Spoke to Netgear support and so far the agent I spoke to said they are completely unaware of this entire issue. Had completely no WiFi access on some devices this morning either.
many have tried this.....it doesn't work
Manual resets tried here as well, this is happening to too many people across too many different ISPs and modem combinations for it to be a particular equipment or setup issue outside of the Orbi system.
Updated manually to the latest firmware update and the issue seems to still persist. Spoke to Netgear support and so far the agent I spoke to said they are completely unaware of this entire issue. Had completely no WiFi access on some devices this morning either.
many have tried this.....it doesn't work
Manual resets tried here as well, this is happening to too many people across too many different ISPs and modem combinations for it to be a particular equipment or setup issue outside of the Orbi system.
Iroinically the first DNS issue this morning was when trying to access Netgear's own site. Support again trying to go through the whole rigmarole, the app crashed also during a livechat. To be charged for that kind of service also after 90 days? A joke. What a dismal, terrible customer experience overall. This had the opportunity to be an excellent product but it has just been utterly ruined by this glaring problem. Admit it and fix it, it's quite simple. To be quite honest, this has been reported since from what I see now late July of last year. If it takes 8 months to not even register this as a problem then I have absolutely 0 confidence in keeping this system. Will be reverting back to my previous setup and likely returning the Netgear soon.
However, I believe I know the problem and possible solutions.
In regards to my intermittent DNS error message. I'm using the "NETGEAR Orbi RBK853 AX6000 Tri-band WiFi 6 Mesh System- 3 pack". Still might be different for others?
1) The Netgear Orbi AX series has builtin NETGEAR Armor powered by Bitdefender. Which is great if you wish to use that, but becomes a problem if you don't. I have Kaspersky Internet Security already and don't need it. This feature seems to call out and loop around the DNS request, to check with Netgear Armor for malicious and phishing URLs, etc. Can it not do that, if an opt-out is offered or if it's disabled under the router admin? That loop around causes a DNS delay, even if Netgear Armor is disabled by the looks?
2) A single DNS failure call from a webpage, will be displayed over top, even if the rest of the webpage is loading fine.
Press F12 on your web-browser and look under the networking, refresh the page with CTRL + F5.
You might notice a single or multiple files showing (failed) net::ERR_NAME_NOT_RESOLVED.
Go to that link directly and you will get the message:
Hmmm… can't reach this page. Check if there is a typo. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN
That's the actual valid error.
However, it doesn't matter for the rest of the website that it broke. The rest should load fine and work normally. On almost every other routers and meshes out there that is ignored and skipped over, but with the NetGear Orbi AX it displays that message over top of the entire webpage for at least a few seconds or has you needing to refresh the page to display it.
This is still occurring for me, months later. However, I believe I know the problem and possible solutions.
In regards to my intermittent DNS error message. I'm using the "NETGEAR Orbi RBK853 AX6000 Tri-band WiFi 6 Mesh System- 3 pack". Still might be different for others?
1) The Netgear Orbi AX series has builtin NETGEAR Armor powered by Bitdefender. Which is great if you wish to use that, but becomes a problem if you don't. I have Kaspersky Internet Security already and don't need it. This feature seems to call out and loop around the DNS request, to check with Netgear Armor for malicious and phishing URLs, etc. Can it not do that, if an opt-out is offered or if it's disabled under the router admin? That loop around causes a DNS delay, even if Netgear Armor is disabled by the looks?
2) A single DNS failure call from a webpage, will be displayed over top, even if the rest of the webpage is loading fine. As mentioned before...
Press F12 on your web-browser and look under the networking, refresh the page with CTRL + F5. You might notice a single or multiple files showing (failed) net::ERR_NAME_NOT_RESOLVED.
Go to that link directly and you will get the message:
"Hmmm… can't reach this page. Check if there is a typo. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN"
That's the actual valid error.
However, it doesn't matter for the rest of the website that it broke. The rest should load fine and work normally. On other routers and meshes out there that is ignored and skipped over, but with the NetGear Orbi AX it displays that message over top of the entire webpage for at least a few seconds or has you needing to refresh the page to display it.
Why is it removing my post? Too big, considered as spam or contains the valid information to fix this problem? Can mods of the website still see it at least?
This is still occurring for me, months later. However, I believe I know the problem and possible solutions.
In regards to my intermittent DNS error message. I'm using the "NETGEAR Orbi RBK853 AX6000 Tri-band WiFi 6 Mesh System- 3 pack". Still might be different for others?
1) The Netgear Orbi AX series has builtin NETGEAR Armor powered by Bitdefender. Which is great if you wish to use that, but becomes a problem if you don't. I have Kaspersky Internet Security already and don't need it. This feature seems to call out and loop around the DNS request, to check with Netgear Armor for malicious and phishing URLs, etc. Can it not do that, if an opt-out is offered or if it's disabled under the router admin? That loop around causes a DNS delay, even if Netgear Armor is disabled by the looks?
Press F12 on your web-browser and look under the networking, refresh the page with CTRL + F5.
You might notice a single or multiple files showing (failed) net::ERR_NAME_NOT_RESOLVED.
Go to that link directly and you will get the message:
"Hmmm… can't reach this page. Check if there is a typo. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN"
That's the actual valid error.
However, it doesn't matter for the rest of the website that it broke. The rest should load fine and work normally. On other routers and meshes out there that is ignored and skipped over, but with the NetGear Orbi AX it displays that message over top of the entire webpage for at least a few seconds or has you needing to refresh the page to display it.
2) A single DNS failure call from a webpage, will be displayed over top, even if the rest of the webpage is loading fine. As mentioned before...
(the forum is blocking the rest of my post from here so I'll remove and clean it up to be more friendly to the spam filter)
An entire webpage will sometime gives a "DNS_PROBE_FINISHED_NXDOMAIN" message.
Yet I've narrowed it down to just a single URL it's attempting to load within that page.
You might notice a single or multiple files showing (failed) net::ERR_NAME_NOT_RESOLVED
Go to that link directly and you will get the message:
"Hmmm… can't reach this page. Check if there is a typo. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN"
That's the actual valid error. However, it doesn't matter for the rest of the website that it broke. The rest should load fine and work normally. The NetGear Orbi AX just displays that message over top of the entire webpage.
2) The forum won't let me post this in details, but is in regards to a single real URL showing "DNS_PROBE_FINISHED_NXDOMAIN" being called from a website as a link or script to load in. The Netgear Orbi AX shows this over the entire webpage, when the rest actually loads in fine. Other routers ignore or skip that error as not any issue.
In some other post it was indeed mentioned/suggested that Netgears implementation of these kind of software revolve around a DNS hack/modification they applied. It could be a potential reason why the DNS server/firmware is not working proper. However, there are no settings in that regard that will fix this issue. All 'fixes' that revolve around changing settings are aimed at bypassing the DNS server/firmware.
Currently the only thing we pretty much know for sure (based on Telnet data) is that dnsmasq (DNS server/proxy) is not configured properly. Which seems to be the actual root cause to this problem. So Netgear needs to fix their Firmware in one way or another. I still find it very strange that Netgear and even the forum moderators are completly ignoring this issue.
Next time you get that DNS Error Message, look under the web-browser console > networking
Just check if there is a call which shows: (failed) net::ERR_NAME_NOT_RESOLVED
Try to go to that link directly and you get the DNS error message, which is a valid one. It never works. So the Netgear AX Router is actually working correctly in that regards, but being over the top in displaying the error message for the entire webpage. As the rest of the webpage can load in just fine.
The Netgear Armour system seems to be enabled setup, or from my experience it seemed to be just enabled. Why then doesn't it affect some Orbi AX then, but clearly a large number of people here?
It is not the router displaying the error message. The router DNS server is not working correctly causing the DNS lookup to fail in the browser. This causes the browser to display the error message. The router is not working fine. Depending on the browser you are using, Chrome for example, it will do an automatic reload (do another DNS lookup). The second lookup typically will go fine. If you would use Firefox for example. That browser will not retry automatically to do another lookup. So you are stuck with a correct error message informing you that the DNS lookup failed.
This is also the reason why all workarounds that bypass the router DNS server work. However, we did not buy this router to apply workarounds.
Orbis are 2 node setup distance is fine between them 2 floor normal semi Connected to Virgins HUB 4 1 gig pipe Virgin in modem only mode
Channels I’ve tried loads auto mode also disabled 2.4 and 5 and various channels now WIFI I’m or too sure if it’s actually drops or the DNS is the issue. where I’m seeing it is iPhone 12 Pro and PS5, on MAC and PC I just get the dead pages for a split instance refresh and she’s back, however Mac PC are hardwired so DNS will be easier on them WiFi may be more reliant hence why I’m actually having to reboot ps5 to get connection back and turn WiFi on and off on iPhone to get the pages back
Since bobbing back in the old Zyxel setup all’s good, I may this weekend try Orbi AP mode only and suck up the fact that armour was a waste of money
WiFi yes lots of it local but never been an issue with others things I have or setups so I’d hope NETGEAR have intelligence to help detect unsaturated frequencies but not sure
I’ll report back once I’ve done it just can’t face setting up 8 CCTV cams again, I really need to match the static IPs across my systems bahhh
Don’t see any version on email nor can I check as there in their boxes
Email came Friday for RBK850
We've Enhanced Your Product's Security. Please Update to the Latest Firmware.
So you have had Armor enabled on your Orbi system? Was the app disabled on the RBR or from the Armor app?
If you have lots of wifi neighbors, this can cause some problems. One thing to do is to lower the output of the RBR from 100% to say 50%. Under Advanced Tab/Advanced Settings/Wireless Settings.
I use 25% on mine since I have a next door neghbor with a Orbi system as well. I also set manual channels as well. 1 and 40.
Orbis are 2 node setup distance is fine between them 2 floor normal semi Connected to Virgins HUB 4 1 gig pipe Virgin in modem only mode
Channels I’ve tried loads auto mode also disabled 2.4 and 5 and various channels now WIFI I’m or too sure if it’s actually drops or the DNS is the issue. where I’m seeing it is iPhone 12 Pro and PS5, on MAC and PC I just get the dead pages for a split instance refresh and she’s back, however Mac PC are hardwired so DNS will be easier on them WiFi may be more reliant hence why I’m actually having to reboot ps5 to get connection back and turn WiFi on and off on iPhone to get the pages back
Since bobbing back in the old Zyxel setup all’s good, I may this weekend try Orbi AP mode only and suck up the fact that armour was a waste of money
WiFi yes lots of it local but never been an issue with others things I have or setups so I’d hope NETGEAR have intelligence to help detect unsaturated frequencies but not sure
I’ll report back once I’ve done it just can’t face setting up 8 CCTV cams again, I really need to match the static IPs across my systems bahhh
Don’t see any version on email nor can I check as there in their boxes
Email came Friday for RBK850
We've Enhanced Your Product's Security. Please Update to the Latest Firmware.
