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Internet Port Going Bad?
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Internet Port Going Bad?
This is my first post. I bought the RBK853 in December and it really has worked great up until a few weeks ago.
Recently the Internet Port has begun flapping (going up/and down) losing Internet connectivity. It works for a little bit then stops.
When it sporadically works I run a speed test and get 90Mbits down before disconnecting. I tried my old router and 400Mbps+ down. At this point to use the Orbi reliablly it has to be in bridge mode connected to my old router (I use the non-Internet ports and 400Mbps+ then). I would keep in bridge bridge modem but, my Satellites don't work.
I tried the following troubleshooting:
- Factory Reset
- New Ethernet Cables
- New Cable Modem
- Different Router In Front (Works great this way with Orbi in Bridge Mode. If I double NAT and use the Internet Port I have the same problem as it directly connect to the cable modem )
- Called Tech Support (they told me no way it was hardware. They said it has to be software if I am able to access it.)
Anyone have any other ideas? To me in seems like the Internet NIC on the Orbi is going bad but I am open to ideas.
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Re: Internet Port Going Bad?
Unfortuantly no. I tried rolling back to older firmware version and no luck there either. Still having the same issues if I have the Internet Port directly plugged in. Internet Port flaps (going/up down) and throughput really is choking when it is working.
With another router in front, the Orbi in AP Mode, and using a non Internet port the Wifi works great where it can reach. Problem is Satellites won't sync.
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Re: Internet Port Going Bad?
I'd make contact with NG support regarding this...may have a faulty unit.
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