Missing confirm button when manually updating firmware.

[bestsongever99]

When trying to manually update my firmware to downgrade? Since "updating" to new version V4.6.3.7_2.0.49 I have been having issues connecting to Wi-Fi, dropping connections when streaming Plex or any type of service at least twice every 10 minutes sometimes more. But when I tried to manually update my firmware I setup the RBS750 just fine but then after I try to do the router and apparently they remove the yes/confirm button so I'm stuck with this update that has been horrible right after I downloaded it. Sometimes certain devices can connect to the Wi-Fi but it can't connect to the internet even though it's available but if I open a guest Network they can log in just fine. Does anybody have any ideas for me please? Also I have the RBR75 Orbit AX4200 Tri-band wiFi Router but of course it's missing from their model list.

[michaelkenward]

You might get more help, and find earlier questions and answers specific to your RBR50 device, in the appropriate section for your hardware. That's probably here:

Orbi - NETGEAR Communities

I will ask the Netgear moderator to move your message.

[FURRYe38]

Downgrading from v4 to v3 is not supported. 

Try a factory reset on the RBR and RBS and setup from scratch. If your problems continue, please open a support ticket with NG. 

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@bestsongever99 wrote:
When trying to manually update my firmware to downgrade? Since "updating" to new version V4.6.3.7_2.0.49 I have been having issues connecting to Wi-Fi, dropping connections when streaming Plex or any type of service at least twice every 10 minutes sometimes more. But when I tried to manually update my firmware I setup the RBS750 just fine but then after I try to do the router and apparently they remove the yes/confirm button so I'm stuck with this update that has been horrible right after I downloaded it. Sometimes certain devices can connect to the Wi-Fi but it can't connect to the internet even though it's available but if I open a guest Network they can log in just fine. Does anybody have any ideas for me please? Also I have the RBR75 Orbit AX4200 Tri-band wiFi Router but of course it's missing from their model list.

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[Blanca_O]

Hi @bestsongever99

The downgrade from FW v4.6.3.7 back to 3.2.18.1 is not supported. Therefore you will notice that there isn't an option to click "Yes". 

Please check your inbox. I have sent you a message requesting for more information. 
 

Regards,
Blanca
Community Team