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Orbi WiFi 7 RBE973
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970's 6E Broadcast Issues

Jc226
Tutor

970's 6E Broadcast Issues

Any update on this? I have been dealing with the disconnects and feel like they don't have the proper support for this

Message 1 of 3
FURRYe38
Guru

Re: 970's 6E Broadcast Issues

What disconnects are you seeing.

Please give more details.

What devices do you all have connected?

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 
How many RBS are deployed? 
What is the size of your home? Sq Ft?

 

What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

 

Does this happen with the RBS turned OFF? 
Does this happen with both wireless and wired devices? 
What channel configurations are currently set on the router? 

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.

 

Is 240Mhz enabled Under Advanced Tab/Advanced Settings/Wireless Settings?

Message 2 of 3
FURRYe38
Guru

Re: 970's 6E Broadcast Issues

Any progress on this? 

FYI:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/New-RBE970-RBE971-Firmware-Version-9-10...


@Jc226 wrote:

Any update on this? I have been dealing with the disconnects and feel like they don't have the proper support for this


 

Message 3 of 3
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