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Forum Discussion
Can someone install the new firmware
Can someone install the new firmware and let me know if this fixes the random device drop issues. If so, I will run out and re-purchase it.
Never mind. My Roku just lost internet connection. I guess Best Buy will be getting a another 970 back.
A couple things to check/think about.
1. How many times has it dropped? Roku's usually first connect on the 2.4ghz band and then bump up to the 5ghz when its needing more bandwidth. It can take a few times to settle down as the roku starts preferring the 5ghz band. I've seen that on both my roku's. After a bit, they've worked fine
2. what channel is the orbi using? DFS can be problematic in some area's
3. What modem/gateway is the orbi connected to?
4. how far away is the roku? Have you checked to see if its connected to the router or the satellite? Maybe it switched from the router to the satellite. that'll cause a drop.
I usually advise people to give it a couple days with mesh systems as your devices to "learn" what band to connect to and router vs satellite.