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Orbi WiFi 7 RBE973
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Can someone install the new firmware

Yld2rob
Luminary

Can someone install the new firmware

Can someone install the new firmware and let me know if this fixes the random device drop issues. If so, I will run out and re-purchase it. 

Message 1 of 12
plemans
Guru

Re: Can someone install the new firmware

Mines been solid with everything but my Motorola (phone issue, not router issue). 

Message 2 of 12
Yld2rob
Luminary

Re: Can someone install the new firmware

I just went out to Best Buy and purchase the 970 again. Upon set up, the newest firmware was downloaded to the router and satellites. Everything‘s been up and running for about an hour, no problems yet crossing my fingers that this firmware update resolves the random device drops.
Message 3 of 12
Yld2rob
Luminary

Re: Can someone install the new firmware

Wonder what this does? Hopefully this fixes the random device drops…….

Message 4 of 12
plemans
Guru

Re: Can someone install the new firmware

Release notes: 

Sometimes 6GHz radio might not work.
Occasionally all FH interfaces will be down when IOT SSID is enabled from GUI.
Sometimes BH MLO can't be established.
Sometimes satellite credential is not synced to router.
App can't connect to Orbi, cannot login into router via web or debug page 
V9.10.1.4 Router is functional for connections, but will not respond
Google Pixel 8 Pro is causing the Orbi system to crash

Message 5 of 12
Yld2rob
Luminary

Re: Can someone install the new firmware

Sitting here watching the Thanksgiving Day Parade. Roku lost connection 2 different times 5ft from the router. Just downloaded FW that showed up this morning. 9.10.2.3 Hopefully this fixes the random device drop issues. Otherwise Best Buy is getting another return. 

Message 6 of 12
Yld2rob
Luminary

Re: Can someone install the new firmware

Never mind. My Roku just lost internet connection.  I guess Best Buy will be getting a another 970 back.  

Message 7 of 12
plemans
Guru

Re: Can someone install the new firmware

A couple things to check/think about. 

1. How many times has it dropped? Roku's usually first connect on the 2.4ghz band and then bump up to the 5ghz when its needing more bandwidth. It can take a few times to settle down as the roku starts preferring the 5ghz band. I've seen that on both my roku's. After a bit, they've worked fine

2. what channel is the orbi using? DFS can be problematic in some area's

3. What modem/gateway is the orbi connected to? 

4. how far away is the roku? Have you checked to see if its connected to the router or the satellite? Maybe it switched from the router to the satellite. that'll cause a drop. 

 

I usually advise people to give it a couple days with mesh systems as your devices to "learn" what band to connect to and router vs satellite. 

Message 8 of 12
FURRYe38
Guru

Re: Can someone install the new firmware

Does this happen with the RBS turned OFF? 

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

 

Be sure your Roku device's FW is up to date as well.

Message 9 of 12
Ctuck
Aspirant

Re: Can someone install the new firmware

Did it get better after the newest update? Or did you return it?

Message 10 of 12
JustinThyme
Guide

Re: Can someone install the new firmware

I’ve not had any dropped connections period. Only issue I’m having is can’t use a wired backhaul through a managed switch. Engineering acknowledged this in the post I made and said they knew about it and it’s on the list for next FW update. The previous 960 used the wired backhaul on one satellite upstairs using the same switch. I literally just unplugged the 960 and plugged in 970 with exact same wires and exact same configuration. MLO doesn’t want to work right and would be nice to have but for now it’s off. I can see every device connected to the router except the one satellite. It tries to come up, light turns blue then it just stays at configuring so it has a connection to router through switch, just doesn’t configure and become useable on wired backhaul. Unplug it and reset everything and it works fine wirelessly. New tech so expect a few bumps for an early adopter. They still have some work to do on FW not only for issues mentioned but a bit more control for 6GHz especially. Also no wireless diagnostics tool like 960 so you could make the best choice for wireless Channels.
Message 11 of 12
FURRYe38
Guru

Re: Can someone install the new firmware

Do you still have your 970 series? 

FYI:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/New-RBE970-RBE971-Firmware-Version-9-10...


@Yld2rob wrote:

Can someone install the new firmware and let me know if this fixes the random device drop issues. If so, I will run out and re-purchase it. 


 

Message 12 of 12
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