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Forum Discussion
Google apps will not load without a VPN
We have a RBR750 mesh router with one satellite connected to a Comcast cable modem on windows 10. We are unable to load any Google application without the use of a VPN. This is especially impactful...
What is the brand and model# of the ISP modem the router is connected too?
-- XFinity Gateway in Bridge mode
Try different custom DNS instead of ISP detected DNS on the RBR, i.e. cloudfare or quad9?
-- I tried cloudfare and Google (1.1.1.1 and 8.8.8.8) no change
Is IPv6 enabled on the RBR?
--It was not. I enabled it with no change. I disabled it again.
RBR using DHCP for it's internet connections to the ISP modem?
-- Yes
What FW version is loaded on the Orbi system?
-- 7.2.6.31
Something to try, put the ISP gateway into router mode. Use the gateways DMZ for the IP address given to the RBR in router mode to help avoid double NAT issues. Then try again...
I would also try the ISP gateway in router mode and the RBR in AP mode and see if this still happens.
Also, there are some known issues with v.31 FW and we can't recommend using it. Most stable FW version is v.21.
Maybe at some point, you might downgrade the RBS first, then RBR lastly, factory reset and setup from scratch, disable Auto Update on the RBR and then check for this issue.