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Orbi WiFi 7 RBE973
Reply

Re: Im having issues with rebooting as well

FURRYe38
Guru

Re: Im having issues with rebooting as well

Please post a screen capture of the RBRs debug page please. 

Message 76 of 100
JesseDiaz
Guide

Re: Im having issues with rebooting as well

me: 03/19/2024, 05:53:44 CPU %: 8.93% Memory Usage: 1122 MB/1743 MB Uptime: 3 days 08:02:49
Time: 03/19/2024, 05:58:42 CPU %: 8.93% Memory Usage: 1121 MB/1743 MB Uptime: 3 days 08:07:47
Time: 03/19/2024, 06:03:40 CPU %: 8.93% Memory Usage: 1123 MB/1743 MB Uptime: 3 days 08:12:46
Time: 03/19/2024, 06:08:39 CPU %: 8.93% Memory Usage: 1121 MB/1743 MB Uptime: 3 days 08:17:44
Time: 03/19/2024, 06:13:37 CPU %: 8.93% Memory Usage: 1122 MB/1743 MB Uptime: 3 days 08:22:42
Time: 03/19/2024, 06:18:35 CPU %: 8.93% Memory Usage: 1124 MB/1743 MB Uptime: 3 days 08:27:40
Time: 03/19/2024, 06:23:33 CPU %: 8.93% Memory Usage: 1124 MB/1743 MB Uptime: 3 days 08:32:39
Time: 03/19/2024, 06:28:32 CPU %: 8.93% Memory Usage: 1122 MB/1743 MB Uptime: 3 days 08:37:37
Time: 03/19/2024, 06:33:30 CPU %: 8.93% Memory Usage: 1124 MB/1743 MB Uptime: 3 days 08:42:35
Time: 03/19/2024, 06:38:28 CPU %: 8.93% Memory Usage: 1124 MB/1743 MB Uptime: 3 days 08:47:33
[31760:33092:0319/064257.120:ERROR:device_event_log_impl.cc(236)] [06:42:57.109] USB: usb_service_win.cc:105 SetupDiGetDeviceProperty({{A45C254E-DF1C-4EFD-8020-67D146A850E0}, 6}) failed: Element not found. (0x490)
[20864:30932:0319/064257.121:ERROR:device_event_log_impl.cc(236)] [06:42:57.110] USB: usb_service_win.cc:105 SetupDiGetDeviceProperty({{A45C254E-DF1C-4EFD-8020-67D146A850E0}, 6}) failed: Element not found. (0x490)
[31760:33092:0319/064258.585:ERROR:device_event_log_impl.cc(236)] [06:42:58.223] USB: usb_service_win.cc:105 SetupDiGetDeviceProperty({{A45C254E-DF1C-4EFD-8020-67D146A850E0}, 6}) failed: Element not found. (0x490)
[20864:30932:0319/064258.585:ERROR:device_event_log_impl.cc(236)] [06:42:58.227] USB: usb_service_win.cc:105 SetupDiGetDeviceProperty({{A45C254E-DF1C-4EFD-8020-67D146A850E0}, 6}) failed: Element not found. (0x490)
[31760:33092:0319/064258.872:ERROR:device_event_log_impl.cc(236)] [06:42:58.577] USB: usb_service_win.cc:105 SetupDiGetDeviceProperty({{A45C254E-DF1C-4EFD-8020-67D146A850E0}, 6}) failed: Element not found. (0x490)
[20864:30932:0319/064258.879:ERROR:device_event_log_impl.cc(236)] [06:42:58.581] USB: usb_service_win.cc:105 SetupDiGetDeviceProperty({{A45C254E-DF1C-4EFD-8020-67D146A850E0}, 6}) failed: Element not found. (0x490)
[20864:30932:0319/064326.066:ERROR:device_event_log_impl.cc(236)] [06:43:26.065] USB: usb_service_win.cc:105 SetupDiGetDeviceProperty({{A45C254E-DF1C-4EFD-8020-67D146A850E0}, 6}) failed: Element not found. (0x490)
[31760:33092:0319/064326.066:ERROR:device_event_log_impl.cc(236)] [06:43:26.065] USB: usb_service_win.cc:105 SetupDiGetDeviceProperty({{A45C254E-DF1C-4EFD-8020-67D146A850E0}, 6}) failed: Element not found. (0x490)
Time: 03/19/2024, 06:43:26 CPU %: 49.40% Memory Usage: 1182 MB/1743 MB Uptime: 0 days 00:01:02
Time: 03/19/2024, 06:48:25 CPU %: 21.93% Memory Usage: 1148 MB/1743 MB Uptime: 0 days 00:06:01
Time: 03/19/2024, 06:53:23 CPU %: 15.25% Memory Usage: 1149 MB/1743 MB Uptime: 0 days 00:10:59
Time: 03/19/2024, 06:58:21 CPU %: 12.65% Memory Usage: 1140 MB/1743 MB Uptime: 0 days 00:15:57
Time: 03/19/2024, 07:03:20 CPU %: 11.60% Memory Usage: 1138 MB/1743 MB Uptime: 0 days 00:20:56
Time: 03/19/2024, 07:08:18 CPU %: 10.86% Memory Usage: 1138 MB/1743 MB Uptime: 0 days 00:25:54
Time: 03/19/2024, 07:13:16 CPU %: 10.25% Memory Usage: 1136 MB/1743 MB Uptime: 0 days 00:30:52
Time: 03/19/2024, 07:18:15 CPU %: 9.81% Memory Usage: 1134 MB/1743 MB Uptime: 0 days 00:35:50
Time: 03/19/2024, 07:23:13 CPU %: 9.83% Memory Usage: 1136 MB/1743 MB Uptime: 0 days 00:40:49
Time: 03/19/2024, 07:28:11 CPU %: 9.49% Memory Usage: 1134 MB/1743 MB Uptime: 0 days 00:45:47
Time: 03/19/2024, 07:33:09 CPU %: 9.25% Memory Usage: 1134 MB/1743 MB Uptime: 0 days 00:50:45
Time: 03/19/2024, 07:38:08 CPU %: 9.22% Memory Usage: 1135 MB/1743 MB Uptime: 0 days 00:55:43
Time: 03/19/2024, 07:43:06 CPU %: 9.03% Memory Usage: 1134 MB/1743 MB Uptime: 0 days 01:00:42
Time: 03/19/2024, 07:48:04 CPU %: 8.89% Memory Usage: 1134 MB/1743 MB Uptime: 0 days 01:05:40

Message 77 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

Ok so both WAN and Debug pages were reset. 

Please continue to monitor and observe the CPU Usage and see if you notice any creeping for this value in a upwards direction or if it seems to crest at a certain value. 

Message 78 of 100
JesseDiaz
Guide

Re: Im having issues with rebooting as well

New beta firmware installed on RBR and 2 RBS.  Monitoring tools executed for RBR and both RBS. Its been up for 17 hours since I installed the new beta firmware

Message 79 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

👍

Message 80 of 100
JesseDiaz
Guide

Re: Im having issues with rebooting as well

Reboot about 7:14 pm (pst ).  But weird....the log doesnt show anything about that time.....but only the WAN and LAN went down

 

 

JesseDiaz_1-1711082065940.png

 

Time: 03/21/2024, 06:50:21 CPU %: 17.36% Memory Usage: 1126 MB/1743 MB Uptime: 0 days 00:32:09
Time: 03/21/2024, 06:55:20 CPU %: 16.48% Memory Usage: 1125 MB/1743 MB Uptime: 0 days 00:37:08
Time: 03/21/2024, 07:00:19 CPU %: 15.80% Memory Usage: 1126 MB/1743 MB Uptime: 0 days 00:42:07
Time: 03/21/2024, 07:05:18 CPU %: 15.19% Memory Usage: 1125 MB/1743 MB Uptime: 0 days 00:47:05
Time: 03/21/2024, 07:10:17 CPU %: 14.61% Memory Usage: 1125 MB/1743 MB Uptime: 0 days 00:52:04
Time: 03/21/2024, 07:15:15 CPU %: 14.13% Memory Usage: 1127 MB/1743 MB Uptime: 0 days 00:57:03
Time: 03/21/2024, 07:20:14 CPU %: 13.68% Memory Usage: 1121 MB/1743 MB Uptime: 0 days 01:02:01
Time: 03/21/2024, 07:25:12 CPU %: 13.28% Memory Usage: 1120 MB/1743 MB Uptime: 0 days 01:06:59
Time: 03/21/2024, 07:30:10 CPU %: 12.97% Memory Usage: 1126 MB/1743 MB Uptime: 0 days 01:11:58
Time: 03/21/2024, 07:35:09 CPU %: 12.66% Memory Usage: 1122 MB/1743 MB Uptime: 0 days 01:16:56
Time: 03/21/2024, 07:40:07 CPU %: 12.38% Memory Usage: 1124 MB/1743 MB Uptime: 0 days 01:21:54
Time: 03/21/2024, 07:45:05 CPU %: 12.11% Memory Usage: 1118 MB/1743 MB Uptime: 0 days 01:26:52
Time: 03/21/2024, 07:50:03 CPU %: 11.95% Memory Usage: 1126 MB/1743 MB Uptime: 0 days 01:31:51
Time: 03/21/2024, 07:55:02 CPU %: 11.79% Memory Usage: 1119 MB/1743 MB Uptime: 0 days 01:36:49
Time: 03/21/2024, 08:00:00 CPU %: 11.65% Memory Usage: 1125 MB/1743 MB Uptime: 0 days 01:41:47
Time: 03/21/2024, 08:04:58 CPU %: 11.55% Memory Usage: 1125 MB/1743 MB Uptime: 0 days 01:46:46
Time: 03/21/2024, 08:09:57 CPU %: 11.39% Memory Usage: 1125 MB/1743 MB Uptime: 0 days 01:51:44
Time: 03/21/2024, 08:14:55 CPU %: 11.28% Memory Usage: 1125 MB/1743 MB Uptime: 0 days 01:56:42
Time: 03/21/2024, 08:19:53 CPU %: 11.18% Memory Usage: 1124 MB/1743 MB Uptime: 0 days 02:01:40
Time: 03/21/2024, 08:24:52 CPU %: 11.08% Memory Usage: 1123 MB/1743 MB Uptime: 0 days 02:06:39
Time: 03/21/2024, 08:29:50 CPU %: 10.98% Memory Usage: 1125 MB/1743 MB Uptime: 0 days 02:11:37
Time: 03/21/2024, 08:34:48 CPU %: 10.88% Memory Usage: 1119 MB/1743 MB Uptime: 0 days 02:16:35
Time: 03/21/2024, 08:39:47 CPU %: 10.82% Memory Usage: 1122 MB/1743 MB Uptime: 0 days 02:21:34
Time: 03/21/2024, 08:44:45 CPU %: 10.74% Memory Usage: 1125 MB/1743 MB Uptime: 0 days 02:26:32
Time: 03/21/2024, 08:49:43 CPU %: 10.68% Memory Usage: 1123 MB/1743 MB Uptime: 0 days 02:31:30
Time: 03/21/2024, 08:54:42 CPU %: 10.62% Memory Usage: 1121 MB/1743 MB Uptime: 0 days 02:36:29

 

Message 81 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

I recommend opening up a support ticket with NG support and lets start giving them more information and ask about RMA options. Only thing I can think of is that this RBR maybe faulty and no mater FW version, needs to be replaced. 

Message 82 of 100
JesseDiaz
Guide

Re: Im having issues with rebooting as well

Agreed.  Now what would be the best way to do this as I know Fernando, one of the engineers at Netgear, is watchng this thread and is that has been helping me during this time including giving me all the beta firmwares.

 

FYI RBR just rebooted again

 

 

JesseDiaz_0-1711118169910.png

RBR Log

 

Time: 03/22/2024, 06:17:28 CPU %: 8.57% Memory Usage: 1131 MB/1743 MB Uptime: 0 days 01:02:20
Time: 03/22/2024, 06:22:26 CPU %: 8.50% Memory Usage: 1131 MB/1743 MB Uptime: 0 days 01:07:18
Time: 03/22/2024, 06:27:25 CPU %: 8.52% Memory Usage: 1131 MB/1743 MB Uptime: 0 days 01:12:17
Time: 03/22/2024, 06:32:23 CPU %: 8.45% Memory Usage: 1133 MB/1743 MB Uptime: 0 days 01:17:15
Time: 03/22/2024, 06:37:21 CPU %: 8.40% Memory Usage: 1132 MB/1743 MB Uptime: 0 days 01:22:13
Time: 03/22/2024, 06:42:19 CPU %: 8.39% Memory Usage: 1130 MB/1743 MB Uptime: 0 days 01:27:12
Time: 03/22/2024, 06:47:18 CPU %: 8.37% Memory Usage: 1129 MB/1743 MB Uptime: 0 days 01:32:10
Time: 03/22/2024, 06:52:16 CPU %: 8.31% Memory Usage: 1126 MB/1743 MB Uptime: 0 days 01:37:08
Time: 03/22/2024, 06:57:14 CPU %: 8.29% Memory Usage: 1131 MB/1743 MB Uptime: 0 days 01:42:06
Time: 03/22/2024, 07:02:13 CPU %: 8.33% Memory Usage: 1128 MB/1743 MB Uptime: 0 days 01:47:05
Time: 03/22/2024, 07:07:11 CPU %: 8.28% Memory Usage: 1131 MB/1743 MB Uptime: 0 days 01:52:03
Time: 03/22/2024, 07:12:09 CPU %: 8.26% Memory Usage: 1130 MB/1743 MB Uptime: 0 days 01:57:01
Time: 03/22/2024, 07:17:08 CPU %: 8.25% Memory Usage: 1130 MB/1743 MB Uptime: 0 days 02:02:00
Time: 03/22/2024, 07:22:06 CPU %: 8.27% Memory Usage: 1131 MB/1743 MB Uptime: 0 days 02:06:58
Time: 03/22/2024, 07:27:04 CPU %: 8.26% Memory Usage: 1128 MB/1743 MB Uptime: 0 days 02:11:56
Time: 03/22/2024, 07:32:02 0 0 0 Call to debug page timed out/did not fully populate

Message 83 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

Ya I sent him this as well. 

Just to confirm you had done a full on factory reset and setup from scratch with the beta FW? 

 

I'd at least get a ticket open and get something started. I just had someone PM me from Feb and said was having bad issues with there 970 series, got an RMA and they are good now. So I'm wondering if yours maybe faulty out of the box like there's was. I told the user to ask about a cross shipping RMA where NG could send you a RMA unit while you hold on to the original unit, gives you some time to test out the new RMA unit. If all is good and the RMA works, then you have to send the original unit back to NG. 

 

I think this would be worth getting that started while you and @Straq continue on this original unit. 

Message 84 of 100
JesseDiaz
Guide

Re: Im having issues with rebooting as well

Ive done a reset a few times....but not with this most recent beta firmware

Message 85 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

That would be one last try I guess. Full on FR. If it still continues to reboot, let NG and @Straq know. 

 

Message 86 of 100
JesseDiaz
Guide

Re: Im having issues with rebooting as well

I will attempt to do this before I leave out of town.  Ill be away for about 2 week.

Message 87 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

👍

Message 88 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

Any progress on this? 


@JesseDiaz wrote:

I will attempt to do this before I leave out of town.  Ill be away for about 2 week.


 

Message 89 of 100
JesseDiaz
Guide

Re: Im having issues with rebooting as well

They sent me a new router....but still old issues.  Its still rebooting.....at least based on the logs.  Stability is a little worse too.  Running the newrouterstat and newsatstats debug tools again

 

 

Message 90 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

Have you been updating the support ticket on this? 

What FW version is on the newer RBR? 

Message 91 of 100
JesseDiaz
Guide

Re: Im having issues with rebooting as well

I have...every move.  I have the latest 9.11.1.1. or something like that.  They wanted be on non-beta firmware

Message 92 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

Ok, only other idea would be to put a Fan under or on top of the RBR. I see that a couple of other users posted about seeing connection issues at the RBR and after putting a fan on top, seemed to have stopped that. Have sent this to NG as well. 

Message 93 of 100
JesseDiaz
Guide

Re: Im having issues with rebooting as well

I can try that but if that resolves it then I’m gonna pass on keeping it.
Message 94 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

Understandable. 👍

Message 95 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

Message 96 of 100
JesseDiaz
Guide

Re: Im having issues with rebooting as well

Damn I didnt see it this morning.  Ill look for it when I get home.  Is it manual or through the Orbi interface?  Also I read the release notes, but do you know if this FW is supposed to directly correct the issue Im having?

Message 97 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

I don't know for sure. I'm hoping it does for you.

 

I would personally recommend manually:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/Procedure-for-Factory-Reset-of-RBE970-s...

 

Download the files to a wired PC, bring RBS to same room or near RBR. Use MS Edge browser. Follow the PDF I linked.

 

Power cycle the system OFF and beck ON. Observe. If you continue to see behavior, FR and setup from scratch and check again. If still there, let NG know thru your support ticket. 

Message 98 of 100
JesseDiaz
Guide

Re: Im having issues with rebooting as well

So updated the firmware at 20:00:00 or somehere about there...and here is the log file right before and after.  CPU Usuage just skyrocketed.  I just now placed the fan on the router.  Im not sure that this is due to syncing between the router and SAT but this is over an hours since I installed the new firmware.  The highest its EVER been is 12% ( with the replacement router).  It was always under 11% with the original router.  And I did do the firmware manually and rebooted everything.

 

Time: 06/03/2024, 19:49:00 CPU %: 12.18% Memory Usage: 1038 MB/1743 MB Uptime: 7 days 13:25:29
Time: 06/03/2024, 19:53:58 CPU %: 12.18% Memory Usage: 1036 MB/1743 MB Uptime: 7 days 13:30:27
Time: 06/03/2024, 19:58:56 CPU %: 12.19% Memory Usage: 1031 MB/1743 MB Uptime: 7 days 13:35:25
Time: 06/03/2024, 20:03:55 CPU %: 44.48% Memory Usage: 1316 MB/1743 MB Uptime: 0 days 00:00:37
Time: 06/03/2024, 20:08:54 CPU %: 51.23% Memory Usage: 1098 MB/1743 MB Uptime: 0 days 00:05:36
[29644:15436:0603/201415.247:ERROR:fallback_task_provider.cc(127)] Every renderer should have at least one task provided by a primary task provider. If a "Renderer" fallback task is shown, it is a bug. If you have repro steps, please file a new bug and tag it as a dependency of crbug.com/739782.
Time: 06/03/2024, 20:13:53 0 0 0 Call to debug page timed out/did not fully populate
Time: 06/03/2024, 20:19:30 CPU %: 46.38% Memory Usage: 1111 MB/1743 MB Uptime: 0 days 00:03:08
Time: 06/03/2024, 20:24:28 CPU %: 30.18% Memory Usage: 1100 MB/1743 MB Uptime: 0 days 00:08:06
Time: 06/03/2024, 20:29:27 CPU %: 27.32% Memory Usage: 1090 MB/1743 MB Uptime: 0 days 00:13:07
Time: 06/03/2024, 20:34:27 CPU %: 26.83% Memory Usage: 1088 MB/1743 MB Uptime: 0 days 00:18:05
Time: 06/03/2024, 20:39:26 CPU %: 26.56% Memory Usage: 1089 MB/1743 MB Uptime: 0 days 00:23:11
Time: 06/03/2024, 20:44:31 CPU %: 26.09% Memory Usage: 1088 MB/1743 MB Uptime: 0 days 00:28:09
Time: 06/03/2024, 20:49:29 CPU %: 26.01% Memory Usage: 1087 MB/1743 MB Uptime: 0 days 00:33:07
Time: 06/03/2024, 20:54:34 CPU %: 26.10% Memory Usage: 1086 MB/1743 MB Uptime: 0 days 00:38:12
Time: 06/03/2024, 20:59:32 CPU %: 26.03% Memory Usage: 1086 MB/1743 MB Uptime: 0 days 00:43:10
Time: 06/03/2024, 21:04:30 CPU %: 25.96% Memory Usage: 1085 MB/1743 MB Uptime: 0 days 00:48:08
Time: 06/03/2024, 21:09:29 CPU %: 26.00% Memory Usage: 1083 MB/1743 MB Uptime: 0 days 00:53:07

 

Message 99 of 100
FURRYe38
Guru

Re: Im having issues with rebooting as well

Yes that would be expected to see higher than normal CPU usage while the system is settling in. 

Be sure to power OFF the ISP modem, RBR and RBS for 1 minute then back ON in same order. 

Give it about 10-30 minutes then check CPU usage. Should be low values by then I would presume. 

Message 100 of 100
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