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Orbi WiFi 7 RBE973
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Re: Its rebooting multiple times per day

whoDean
Guide

Its rebooting multiple times per day

I’m having the same issue with 970 system even with newest firmware, its rebooting multiple times per day.  Wireless backhaul ATT Fiber modem

Message 1 of 12

Accepted Solutions
whoDean
Guide

Re: Its rebooting multiple times per day

Netgear replaced my router unit and thus far (4 days) the replacement has not had the constant reboot issue (knock on wood).  

 

I see that firmware 9.11 is no longer available?

My satellites still have 9.11 installed, the router can only go to V9.10.4.1_1.1.17

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Message 6 of 12

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whoDean
Guide

Re: Its rebooting multiple times per day

Same, mine is rebooting multiple times per day, seems to have gotten progressively worse

Message 2 of 12
FURRYe38
Guru

Re: Its rebooting multiple times per day

Please open up a support ticket with NG support:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".

 

Ask about any Beta FW that maybe available and or RMA options. 

Message 3 of 12
Blanca_O
NETGEAR Moderator

Re: Orbi 970 Constant Reboots

Hi @whoDean

 

I have sent you a message. Please check your inbox.

 

Regards,
Blanca
Community Team

Message 4 of 12
whoDean
Guide

Re: Orbi 970 Constant Reboots

Thank you Blanca, I responded to your private message

Message 5 of 12
whoDean
Guide

Re: Its rebooting multiple times per day

Netgear replaced my router unit and thus far (4 days) the replacement has not had the constant reboot issue (knock on wood).  

 

I see that firmware 9.11 is no longer available?

My satellites still have 9.11 installed, the router can only go to V9.10.4.1_1.1.17

Message 6 of 12
FURRYe38
Guru

Re: Its rebooting multiple times per day

Message 7 of 12
whoDean
Guide

Re: Its rebooting multiple times per day

Thank You, I'll give it a shot

Message 8 of 12
FURRYe38
Guru

Re: Its rebooting multiple times per day

👍

Message 9 of 12
FURRYe38
Guru

Re: Its rebooting multiple times per day

Any progress on this? 


@whoDean wrote:

Thank You, I'll give it a shot


 

Message 10 of 12
whoDean
Guide

Re: Its rebooting multiple times per day

We're not rebooting every day, so all good I guess

Message 11 of 12
FURRYe38
Guru

Re: Its rebooting multiple times per day

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

Message 12 of 12
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