Its rebooting multiple times per day

[whoDean]

I’m having the same issue with 970 system even with newest firmware, its rebooting multiple times per day.  Wireless backhaul ATT Fiber modem

[whoDean · Accepted solution]

Netgear replaced my router unit and thus far (4 days) the replacement has not had the constant reboot issue (knock on wood).  

I see that firmware 9.11 is no longer available?

My satellites still have 9.11 installed, the router can only go to V9.10.4.1_1.1.17

[whoDean]

Same, mine is rebooting multiple times per day, seems to have gotten progressively worse

[FURRYe38]

Please open up a support ticket with NG support:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".

Ask about any Beta FW that maybe available and or RMA options. 

[Blanca_O]

Hi @whoDean

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team

[whoDean]

Thank you Blanca, I responded to your private message

[whoDean · Accepted solution]

Netgear replaced my router unit and thus far (4 days) the replacement has not had the constant reboot issue (knock on wood).  

I see that firmware 9.11 is no longer available?

My satellites still have 9.11 installed, the router can only go to V9.10.4.1_1.1.17

[FURRYe38]

FYI, new FW released:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/New-RBE970-RBE971-Firmware-Version-9-11...

[whoDean]

Thank You, I'll give it a shot

[FURRYe38]

👍

[FURRYe38]

Any progress on this? 

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@whoDean wrote:

Thank You, I'll give it a shot

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[whoDean]

We're not rebooting every day, so all good I guess

[FURRYe38]

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡