NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

crowe2024's avatar
crowe2024
Tutor
Sep 22, 2024

Orbi 770 Mesh devices drop wifi | Wired never drops

I have a 3000 sqft multilevel home, two new 770 Orbi Mesh devices. I have an Orbit on first floor and an Orbit on second at the far end.  When in my bedroom which is in between the two devices, my l...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 06, 2024

Which devices do you have that support WiFi7.

I only have a BE200 PCI adatper card in one of my desktop PCs. Windows 11/24H2. It's showed as being connected at WiFi7 and MLO when I had my 770 series online. 

crowe2024's avatar
crowe2024
Tutor
Oct 06, 2024
I have two new iPhones.

But more importantly, I ordered a new 770 RBR, and my issues have disappeared.

Planning on returning it next week but wanted to see if that resolved the issue since nothing else has helped.

I wish I could just get support talked into an RMA but they keep dragging things out.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 06, 2024

    Interesting, so a separate 770 series that you bought solved the issues you were seeing. 

    So you'll be sending the newer one back.


    Ya, let NG know what you saw with the newer unit and keep asking for an RMA. Especially a cross shipping RMA.

    KevinLiT 

  • crowe2024's avatar
    crowe2024
    Tutor
    Oct 06, 2024
    Yes, and I have the units in the same position my original set was in.

    I emailed them advising I no longer have the issue with this new set but will definitely return the new set so I’m not out another $600+
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 06, 2024

    And using same version of FW? 

     

    Seems to confirm there is a issue with the current 1st Orbi set. Definately let them know and ask about an RMA.

     

  • crowe2024's avatar
    crowe2024
    Tutor
    Oct 06, 2024
    Yes, both sets running the latest version.

    I also notice the orbi mobile app is very responsive versus set with issues it would take some time to load and go to settings etc.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 07, 2024

    Ok. Seems like your initial set has problems and needs to be sent back to NG. 

    KevinLiT 

  • crowe2024's avatar
    crowe2024
    Tutor
    Oct 08, 2024

    The only thing we have noticed with the new set I just received is periodic slowness when on our laptops and connected to one of the satellites.

     

    Anyone have a suggestion for that?

     

    Thanks in advance, still waiting to hear back from NG level 2 to see if we can move forward with an RMA or not.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 08, 2024

    Could you collect router and satellite debug log when issue happen, also give us connect device MAC address?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 08, 2024

    Thank you. Hopefully will help NG get this figured out.

     Orbi_Ryan