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Orbi 970 Constants Reboots - Solved!!! (Router overheating is the cause)
I bought a Orbi 970 system with two satellites in mid-February. Had it hooked up to a 5-Gig symmetric internet service. Didn't have any issues for weeks as I only put a few devices on it while ot...
Netgear opened a support case on their own seeing this thread and reached out to me.
Gave them all the details they asked for to help them investigate.
Hopefully this leads to a solution that helps future adopters of this hardware have a seamless experience because the Orbi 970 is spectacularly good outside of this.
I'd contact NG support to let them know about this:
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".
Have not seen other post about failures with heating. There is no internal fan.
I also keep a fan under any router I have online as well.
Netgear opened a support case on their own seeing this thread and reached out to me.
Gave them all the details they asked for to help them investigate.
Hopefully this leads to a solution that helps future adopters of this hardware have a seamless experience because the Orbi 970 is spectacularly good outside of this.
Keep us posted on any progress.
Ya, been a concern of mine as well. 10Gb ports and such will generate higher internal temps. Why I always keep a fan running.
Yup, sounds like there's an obvious common theme here.
Support has all the logs they've asked for, for a couple of weeks now. The case is still open, so I guess engineering is investigating. Given multiple people are saying the same thing, I'm guessing some hardware revision is needed.
Not everyone who may buy these devices will have the same level of patience and troubleshooting drive to get to this mitigation so to keep the broader customer base for these high-priced devices happy, something needs to happen.
I'm not terribly bothered by the delay in getting back as I'm able to make it work with the fans, and the hardware is otherwise great. However, I got one of those new M4 iPads (which is another high-speed device), and I think it's randomly pushing the hardware over the edge even with the fans - my uptime is now 21 hours so at least one reboot has happened after a vast long stretch of no issues (when I was not home ironically).