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Orbi doesn't see an internet connection when connected to 2.5gbps port on modem
I have a new internet provider (EzFiber) and they have installed a Nokia modem and my plan supports 2.5 Gbps and their technician validated that I am getting 2.5 Gbps on the modem. I have connected m...
The modem was changed yesterday because of some ISP issue. There were setting on the old modem containing my Orbi's MAC and IP Address that were causing a conflict with my replaced modem (New Profile) that were resulting Orbi not getting an IP Address. 2nd level support cleared the old modem's profile from the system and everything is working as expected. Thanks to everyone for their suggestions.
I tried Orbi directly to Nokia modem and it is not getting any IP Address as shown in the following images. Went back to Nokia --> Eero 6E 1 Gbps --> Orbi and it is getting IP Address and connects fine to the internet.
Statistics:
Went back to Nokia --> Eero 6E 1 Gbps --> Orbi
Strange that Show Statistics reports the connection rate as 1000M/Full. and the "up time" as 6 hours, 26 miinutes
I would be more comfortable if
- Both modem and Orbi are powered off.
- Cable connected from modem to Orbi
- Modem powered up.
- Orbi powered up.
- Observe the router LED
- When the LED turns magenta or off, connect to the web interface, Advanced Tab home page and record the same information (Internet port, Show Stastics)
I followed the procedure as you mentioned and here are the screen shots: