RBE970 wired backhaul

I have the 970 and it works flawlessly with Verizon FIOS. If I read your post correctly you have it connected directly to the ONT and this is most likely your issue. Verizon pings the routers automatically and looks for the Verizon router. Also you aren’t able to get the menu for the TV service if you have that without the Ethernet connection directly to the Verizon router. This is an easy fix if you want the Orbi to be separate from your Verizon router and shut down the WiFi on the Verizon router as that is precisely how I run mine. First things first and this is not only to differentiate the two it’s a major security risk. Get off the 192.168.0.1 default settings on everything. First set up a unique IP for your Verizon router. Then set up a DMZ connection being the IP address you will be setting your Orbi Wan to a static setting. Then set up Orbi and change its Wan IP; subnet and gateway to the DMZ set up on the Verizon router. This gives it a direct connection to the ONT through the Verizon router. Then set up a different IP range on your Orbi system for its Router. This set up allows a direct connection to the internet for the Orbi and adds a level of security getting off the default 192.168.0.1 IP address for both. You can make them pretty convoluted within IEEE restrictions. Mine is out to lunch. Not that it’s impossible to get in but it’s a lot more difficult than the IP that’s the default for pretty much every router ever made. Last thing to do is log back into the Verizon router and turn off the WiFi. Depending on the router it will have 2.4GHz, 5GHz, possibly 6GHz on their newest model and also could have an IoT network. Turn them all off. Dont need two radios competing for the frequencies. Hope this helps you out. I would love to ditch the Verizon router but they are looking for a specific MAC connected to their ONT. My Verizon router does much of nothing but connect to ONT and STB via Ethernet and MoCa with one 10Gb Ethernet connection to Orbi Wan. Not that they have 10Gb yet but hopefully one day I’ll see at least the 2Gb. They have it in NYC and some podunk town in south Jersey that doesn’t make much sense. I keep it tucked out of sight so I don’t have to look at it and the radios aren’t being used. More like a switch.