RBE971 randomly rebooting daily. Sometimes it will reboot and come back on line after 2-3 minutes of disruption - other times the wireless for router & 2 satellites completely shuts off and must be rebooted to restore service.
Looking for suggestions to troubleshoot & fix. Logs do not appear to be capturing whatever is triggering the problem. Is there a way to improve logging to capture what's causing the issue?
There was nothing in the Release Notes about this specific problem. However, when people attempt to investigate issues, they commonly want to work with the most recent release and updating firmware is usually the "first step".
In some specific cases, the most recent firmware has been found suspect by members of the forum and the common recommendation is to "go back". With this release coming out so recently and fewer forum members using the 971 platform, you may get to be one of the first to experience it.
Does the front LED on the RBR turn PINK or RED when this happens?
What does the WAN port uptime connection show along with the LAN and Wireless backhaul show on the RBRs web page under the Advanced tab/Show Stats, then compare to the system uptime seen on the RBRs debug page at router IP address/debug.htm? Checking to see if the RBR is fully rebooting here or something on the WAN port is causing a problem.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
RBE971 randomly rebooting daily. Sometimes it will reboot and come back on line after 2-3 minutes of disruption - other times the wireless for router & 2 satellites completely shuts off and must be rebooted to restore service.
Looking for suggestions to troubleshoot & fix. Logs do not appear to be capturing whatever is triggering the problem. Is there a way to improve logging to capture what's causing the issue?
LED on RBE971 flashes white when this happens - boot cycle.
WAN port uptime stats show as if the router had been hard-booted - counters have been reset. logs showing INIT messages. System uptime is only a few seconds or minute when you can get in to check logs.
The fiber bodem is Spectrum - SONUV1H.
Cables have been replaced with new "Cat 8" cables recently purchased.
Curious - on the question for the fiber modem - are there situations where that would cause the ORBI to reboot? I would not have expected that. I could see the ORBI going to the purple color status if the fiber modem freaks out or reboots. But should we expect the ORBI to stay running through an event like that?
Appreciate the suggestion about code issues (memory & CPU) - reaching out with a formal case to warranty support.
Network topology is simply the fiber modem connected via cable to the RBE - then 2 satellites connected wirelessly to the router.
End points range from iphones, ipads, mac pro, macbooks, thermostats, washer, dryer, printer, ring cameras & doorbell, simplisafe, Nintendo switch(es), apple TVs, garage door opener... about 29-30 total most times of the day
Sounds like a suggestion is to unplug the satellites and see if things change?
