RBE971 reboots

@ charcast , jdharrisonsouth ,
Gentleman, over the past year I’ve worked with NG on several RBE971 issues, several involved beta software and capturing logs for them. None of my efforts were related to Wired backhaul reboots on RBE971/970 that my system has done multiple times in one week.

I’ve been operating the WiFi 7 quad band mesh node system with wired backhaul since April 2024. Until the last month, I’ve had RBE issues like most of us in the Community, but never an issue with my wired backhaul. Since the Orbi App has basically become (more) useless in the last month or so, I attribute this “recent” backhaul issue to NG’s Orbi Cloud storage/admin/support/usage/processing/etc that started very closely to the degradation of the App.

I do realize their are other option for accessing the RBE970/971 admin tools and I have accessed the web gui via my iPhone but I can’t read the small print, or navigate sideways on those huge, shrunken pages in the gui. If I had another option (pc maybe??), the gui print/navigation would most likely be easier, but my 1957 windows pc left the building when I retired in 2011 and I’m not going back!

I’m old and have issues trying to do new things, but the last debug file I created was rather large (I don’t remember the NG server limit size for their “internal” debug file submission system, but my file was 2Mb or something relatively small over the limit)

NG never warned me about their “out-of-network file size limit. I tried multiple times to submit the debug file, thinking I was doing the process incorrectly. I finally used the NG Case tracking system to post a submission on that Case# advising NG Level 3(?) of my file submission issue.

I was promptly advised by NG to install/learn some external process whereby I was supposed to post a file somewhere/somewhere in a location I created and then send NG a link (a password, a key, or something??) they would use to retrieve it. That ended my NG helpfulness as I didn’t have time nor the inclination to try (with my limited and diminished memory resources) and understand, install, create, and submit a file NG ask me to create to help them with an issue. That issue related to “slow upload speed results” provided by Ookla (for a fee paid by NG!) in the internal Orbi App

That issue has never been fixed, as I experienced numerous times overnight as I was trying to bring my home security/fire-protection/driveway-gate IOT systems back on line and ran multiple speed tests from the Rbe971 just trying to keep the router WiFi “alive” even as my iPhone Settings page showed the phone was connected to the main SSID, yet in the upper right hand corner of my phone screen the info showed “5G Cellular. Another RBE971 issue many of us have struggled with since NG threw the WiFi 7 product over-the-wall,

I’m sure there are file sharing applications/processes that would involve NG creating the file sharing resource and then providing me a link, etc to post their a file for their retrieval.

Just a heads up.

We dinosaurs face many obstacles in the new technology environment.

• Seems like nothing comes with a User Manual anymore.  Kiddos instinctively know to tap, press, swipe, "long press", double tap, etc. on various parts of smartphone screens to discover how they function.
• People no longer have desktop computers.  The Orbi web interface works with anything with a large screen, including laptops, tablets, etc.  It is unusual to have a house with no device  with a screen larger than a phone.  (I bought an Android tablet on Amazon for under $100. A trivial purchase compared to the $1,700 cost of a 970 package.  (I also got an HP laptop for about $300 on Amazon.)  Surely there is a way to get a larger screen.
• File size limits are typically part of email.  Most email has size and type of file limits.  I typically do exactly as they recommend.  Store the file on a "Cloud", such as Microsoft One Drive, Apple Drive, Google Drive, or DropBox, and send a copy of the link

I agree that life is too short to deal with the entire house full of important device failing constantly.  Since there is an open case with Netgear support (paid for!) and the one-year hardware warranty is coming up soon, maybe it is time to request an RMA on this system, march down to Best Buy, and purchase something else that Best Buy will have to support locally through their Geek Squad.

Have you made contact with NG support about this? I recommend opening up a support ticket and let NG know what your seeing.

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CharCast wrote:

If it's helpful to have another example to draw from I'm happy to contribute. Is the switch to enable debug logging exposed in the standard UI? Did enabling the debug logging degrade your performance?

 

I've notice this as sporadic after I upgraded to the previous firmware around the holidays. I've casually been looking for a possible root cause or pattern.

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