RBE971 reboots

[CharCast]

You are spot on. It was the actually the logs from my UPS that help me pinpoint what was happening.

[TOPS119]

We might be having different issues of rebooting based on the fact I had the white set had no issues with reboot, bought the black set now and here comes the reboots and as I said it only happens certain time of the day, so I very much doubt my issue is electrical/outlet related...

[FURRYe38]

Curious and queston for those of you in the thread, what logging on the RBR is enabled? 

Would you try disabling ALL Logging on the RBR and see if you still notice this reboot of the RBR?

@jdharrisonsouth @TOPS119 @CharCast @Roc1 @donawalt 

[donawalt]

I set my log to only log DoS and port scans (1 check box) 21 days ago, and I am now on 31 1/2 days of the router and 2 970s being up with no restarts! I have never gone longer than say ~14 days give or take between phantom restarts.

[jdharrisonsouth]

I've got all logging options enabled - but the only data I see in the log are the DHCP entries and admin login...   very little other messages...  

[donawalt]

@jdharrisonsouth can you try de-selecting all the message types to be logged, reboot your Orbis, and see if you get any phantom reboots/crashes? Leave the DoS checkbox selected, but you won’t have any/many of them..

[jdharrisonsouth]

I'll have to come back to this in a little bit.  I'm in the middle of a check for Netgear support - not sure I want to change something under what they're already asking from me.... changing one thing at a time as long as they are still engaged with me on that support case.  😉

[jdharrisonsouth]

Update - as it were:

My reboots still happening somewhat randomly.   Still updating Netgear support every time.  Logs uploaded after each reboot.  

I have periodically gotten a response from support that always reads the same:

Thank you for the logs and update. We just forwarded it to our Eng Team, once we got an update coming from them, we will inform you as soon as possible."

Case was opened 24 January 2025.  We're coming up on 2 months.   Not sure if they have any timeline when there will be any progress.   

The only thing I can do is keep collecting logs after each reboot & sending them to support....  Frustrating response for such an EXPENSIVE product.

[donawalt]

@jdharrisonsouth Did you disable ALL the logging options, per the prior posts from Furry and me? I have gone about 70 days now with no reboots/crashes since doing so. This could solve the problem for now, and would be important if it did not.

[jdharrisonsouth]

I had been trying to stick with Netgear Support if their recommendations (keep logging on) were conflicting with the recommendations in the community....  

I need to revisit that approach - especially with the lack of progress on the support case

[donawalt]

@jdharrisonsouth   Logging (the kind you send support) should not be running all the time. If something occurs, you can turn on logging for 5 minutes and get everything they need. Logging on all the time will make huge files of data. Be sure on the debug page for the router AND satellites, these are turned OFF (first image) and all the logging checkboxes are unchecked on the router admin web page, advanced tab, advanced section, logs (second image):

 

 

[FURRYe38]

Please give a try to what @donawalt mentioned and let us know if this stops the reboots. 

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@jdharrisonsouth wrote:

I had been trying to stick with Netgear Support if their recommendations (keep logging on) were conflicting with the recommendations in the community....  

I need to revisit that approach - especially with the lack of progress on the support case

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[jdharrisonsouth]

Netgear support did come back and say after review of all the logs that had been sent they were approving an RMA.   The RMA is in process now.   

I can check back to confirm in here if replacing the router finally resolves the rebooting issue.

[FURRYe38]

Good, let us know how it turns out. 

[jdharrisonsouth]

RMA received....   swap-out has happened.

Watching & waiting now to see if the reboots are gone for good....

[FURRYe38]

🤔🤞

[Saner]

Any news after the RMA ?

[jdharrisonsouth]

All quiet here - no reboots - still monitoring...