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Forum Discussion
Another CBR750 not working with Comcast/XF
Yo, Just came across your post.
So I'm reading through everything below, but I live in Thornton, CO and saw you're in Denver. I had Xfinity come out on 1/26/23 to do an "upgrade" to our net...
Power is too high on some channels, Id ask the, to turn he power down just a bit if possible:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
Lets give the event logs 12 hours then take another capture and post.
I see errors, criticals and warnings that the ISP will need to review and resolve if these are still seen tomorrow.
Ran the event log this AM and only had this error message hitting. Xfinity is still showing they cannot detect/send a signal to the Orbi 750.
Hey Fury,
So after the factory reboot on 2/8, Xfinity was never able to detect the Orbi router. Frustrated, I just left it as it was because at least the internet was back up after the reset.
Left the house today to run errands and got back home to find the wireless, once again down.
I've rebooted the Orbi from the app on my phone and have wireless back up.
Attached are by Cable Connection and Event Logs below.
I tried contacting Netgear on their website to file a claim/inform them with case ticket on this issue because kept getting error messages when I tried to submit, so I gave up. What is the best/direct way to contact them to let them know that my unit is having issues like other adopters of this product?
A user messaged me that had similar issues like others with this and ended up renting a modem from Xfinity. For them, begrudgingly, that seemed to solve the disconnects and a signal is now registered.
If there are any suggestions you see from the Event Log page, I will share them with Xfinity and see if they can address it.
I'm going to give this another two weeks to see if a solution can be found, either with my ISP addressing the issue or NetGear can provide the fix. I'll even consider buying a modem if that corrects it. Spending over $400 on a product that is not performing like it should is frustrating to say the least and hope NetGear can address my issue.
Thanks again for your help. It is much appreciated.
Matt
Cable Diagnostic report is attached.
Your power levels on channels 23 and up and too high. I'd see if the ISP can turn this down or install a line attenuator.
Also there are some correctables there as well though not aweful.
Is wifi only going down and wired devices getting internet or is the entire wireless and wired access failing?
What channels are you using on the CBR?
Is a RBS deployed?
Not everyone is having problems with the CBR while on CC/XF ISP. Let see if we can narrow it down first.
