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Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

atejwani
Apprentice

CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Prior to CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7), I was consistently getting 1.2gb - 1.4gb download speeds. Now it is below 650mb. Nothing else, besides the firmware updates, has changed.

 

Netgear Team - Kindly review firmware and provide a fix!!!

Message 1 of 22
FURRYe38
Guru

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Please open a support ticked with NG support and let them know what your experiencing. Can reference this forum thread as well.

 

Thank you. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 22
atejwani
Apprentice

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

I wish I could! I've had the CBK752 (CBR750/RBS750) since November 2020, and besides Hardware, I am outside the "warranty" window:

 

Product Warranty Information
Product: CBRXXX

Country of Purchase: United States
Purchased on: 2020-11-26

Standard Product Warranty:
Hardware Warranty: Available till 2021-11-26
Phone Support: Expired
Email Support: Expired
Chat Support: Expired

Message 3 of 22
FURRYe38
Guru

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Please reach out to a forum moderator to see what options are available for you.

@Christian_R @Blanca_O 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 4 of 22
Blanca_O
NETGEAR Moderator

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Hi @atejwani

 

May we please know who is your Internet Service Provider? 

 

Please check your inbox. I have sent you a message requesting for more information. 

 

Regards,
Blanca
Community Team

Message 5 of 22
atejwani
Apprentice

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!


Answers below in Bold.
@Blanca_O wrote:

Hi @atejwani

 

May we please know who is your Internet Service Provider? 

Xfinity - Comcast - Service: 1.2gb Down/40mb Up

 

Please check your inbox. I have sent you a message requesting for more information. 

Replied to private message.

 

Regards,
Blanca
Community Team


 

Message 6 of 22
FURRYe38
Guru

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/CBR750-Fails-after-firmware-update/m...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 7 of 22
cin8
Tutor

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Hello, did you get this issue resolved? I'm having the same exact problem after the firmware update. Seems from the research I've been doing, will just have to wait for another FW update.

Thank you!
Message 8 of 22
FURRYe38
Guru

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Please reach out to a forum moderator to see what options are available for you.

@Blanca_O @DarrenM 


@cin8 wrote:
Hello, did you get this issue resolved? I'm having the same exact problem after the firmware update. Seems from the research I've been doing, will just have to wait for another FW update.

Thank you!

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 9 of 22
cin8
Tutor

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Thanks! I found a tip on another thread about this. It suggested to connect a laptop or desktop directly via a LAN port on the CBR750 and test the speed through the Speednet app. I used the Windows download of it. The speed was accurate. No significant drop. I'm not too concerned anymore about the inaccurate number through the Orbi app or the onboard web interface.
Message 10 of 22
cin8
Tutor

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Have still reached out to the forum moderators for the Beta bc the CBR750 has been rebooting on its own several times a day now.
Message 11 of 22
atejwani
Apprentice

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Hello Blanca and Darren

@Blanca_O 

@DarrenM 

 

 

If there this beta firmware for CBK 752 (CBR750/RBS750) please include me and send or point me to the beta firmware. I can definitely assist in regressoin testing before it is publicly rolled out.

 

Thanks,

Al


@atejwani wrote:

Prior to CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7), I was consistently getting 1.2gb - 1.4gb download speeds. Now it is below 650mb. Nothing else, besides the firmware updates, has changed.

 

Netgear Team - Kindly review firmware and provide a fix!!!


 

Message 12 of 22
cpmassen
Apprentice

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Looking for a beta firmware for the CBR750 also. Thanks
Message 13 of 22
FURRYe38
Guru

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Hopefully NG will come out with something. Please be patient. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 14 of 22
cpmassen
Apprentice

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Thanks.  Was just posting in this forum so I could get update notifcations for new posts


@FURRYe38 wrote:

Hopefully NG will come out with something. Please be patient. 



since you directed me to it.  I wasn't aware it existed.  

Message 15 of 22
FURRYe38
Guru

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

👍

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 16 of 22
atejwani
Apprentice

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Hello Blanca, Darren and Furrye38 - @Blanca_O , @DarrenM , @FURRYe38 ,

 

 

It has been about 6 weeks since these firmware upgrades were introduced and have degraded performance of our modem router/satelite. I have spent several hours with Netgear support personnel, who have just asked for more and more logs and I have not seen a solution from them. For now, I have given up on Netgear Engineering/R&D/Support providing any update firmware, be it beta.

 

There are bits and pieces of from various users, spread across various Netgear Orbi products - RBK752/3. RBK852/3, RBR750, RBR850, RBS750, RBS850,CBR750, CBR40, etc. and "rolling" back firmwares to prior versions on Netgear Community posts and Reddit posts!!!

 

Can Netgear Support to put together a "FAQ" with steps, which versions of firmware to "roll-back" to, and specific to the products, such as CBK752?

 

Thanks in Advance,

Al.

Message 17 of 22
FURRYe38
Guru

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

You'll need to contact NG support and open a support ticket.

https://www.netgear.com/support/#

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 18 of 22
FURRYe38
Guru

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

New FW is out:

https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/New-CBR750-Firmware-Version-4-6-5-8-...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 19 of 22
rmarcare
Aspirant

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Were your issues fixed or did you replace the setup?
Message 20 of 22
cpmassen
Apprentice

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

I’m still having issues with the satellite connecting to my Samsung TV. Tonight the tv was connected and upon researching it the Satellite was out of sync. As soon as I synced the satellite back the TV immediately lost connection. I’ve reported it and tried everything and no fix supplied at all yet
Message 21 of 22
cin8
Tutor

Re: CBK 752 Firmware updates (CBR750 -V4.6.3.6, RBS750 -V4.6.3.7) dropped downloads speed!!!

Not sure if you tried this yet, but the satellite also has a factory reset pinhole. I previously had issues with my satellite and factory reset it and haven't had an issue since. Also, if there's a delete button next to the satellite listing when you view the connected devices (through the webpage), I would go ahead and delete it too.

I am on all of the current firmware and after factory resetting both modem/router and satellite, I've had over 30 days of uptime.
Message 22 of 22
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