NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CBR750 not tranmitting to Comcast
So after getting my replacement CBR750 a new problem has come up. I had a Comcast tech onsite Saturday 12-17-2022 after fixing a bunch of noisy lines, my speed is still around the same 910-890. Howev...
Can you post a picture of what the CC app looks like showing the modem off line with the CBR connected?
So talking with the tech on Saturday he showed me his phone will all his tools and my account showed offline. He pulled up my neighbors account and everything was green. He also pulled up my history of modems on his phone and pulled up the CAX80 and it showed online and active and then pulled up the G36 showed online and active. He then pulled up the Amazon CBR750 and it showed the same status as my replacement offline and not connected. Here are the screenshots you requested from the CC app. The sn is correct it was checked by the tech on saturday. While he was in my house he sent the modem a signal and it never responded as it is showing offline.
