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Re: Can’t connect iPhone 13 pro to cbr40

LLJ
Luminary
Luminary

Can’t connect iPhone 13 pro to cbr40

I have a cbr40 and my iPhone won’t connect to it. Internet and Wi-Fi are working but I can’t get into the app to do anything. Tech is not a strength for me so maybe I’m missing something very simple. I’ve pushed the reset button, I’ve unplugged the unit from power then plugged it back in after several minutes. My only thought is to delete the app, download it again then see if I can get into it. I’ve read there are some issues with this so I’m hesitant to pull the trigger on this. Can anyone help me fix this. Many thanks…
Message 1 of 5
plemans
Guru

Re: Can’t connect iPhone 13 pro to cbr40

Are you able to log in through the browser? 

When the app's having issues, that works for most. 

also, make sure on the apple that icloud relay and random mac/ip is disabled. I've seen that cause issues with the app

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 2 of 5
LLJ
Luminary
Luminary

Re: Can’t connect iPhone 13 pro to cbr40

Thanks for your quick response. I’m a bit slow when it comes to this stuff… can you tell how to make sure on the apple that icloud relay and random mac/ip is disabled?

Thanks again…
Message 3 of 5
plemans
Guru

Re: Can’t connect iPhone 13 pro to cbr40

About iCloud Private Relay - Apple Support

 

Wi-Fi privacy - Apple Support

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 4 of 5
FURRYe38
Guru

Re: Can’t connect iPhone 13 pro to cbr40

Any progress on this? 


@LLJ wrote:
I have a cbr40 and my iPhone won’t connect to it. Internet and Wi-Fi are working but I can’t get into the app to do anything. Tech is not a strength for me so maybe I’m missing something very simple. I’ve pushed the reset button, I’ve unplugged the unit from power then plugged it back in after several minutes. My only thought is to delete the app, download it again then see if I can get into it. I’ve read there are some issues with this so I’m hesitant to pull the trigger on this. Can anyone help me fix this. Many thanks…

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK752 (Router Mode), Wired Backhaul and R8500 with Orbi RBKE963 (AP Mode), | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

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